Josh Butler was an outstanding technician, came late, was courteous to me and my tenant and didn’t leave until we had cold air. And reporting the other issues to be fixed in the future. The type of people Hep needs more of.
About Hep is on the way
HEP is a business that provides excellent service in areas such as AC, water heater, plumbing, and garbage disposal repair. Their employees, including Tim, Brad, Nate, Ed, and Josh, are known for their knowledge, quick response, and cost-effectiveness. They are committed to customer service, as demonstrated by their repeated use by customers. The team at HEP is friendly, professional, and explains their work clearly. They have successfully fixed various issues in a timely manner, leaving customers happy and willing to refer others to the company. Recently, customers praised their thoroughness and expertise, especially with thermostats, maintenance, and UV light systems to address condensation issues. The technicians are very informative about options concerning HVAC systems and are quick to respond, often providing same-day appointments. The installation team, including John, AJ, and Zach the electrician, are professional and do their jobs well. Office staff, like Amanda, are very helpful. Customers also appreciate the friendly and professional attitude of technicians like Patrick, who diagnose issues quickly and provide helpful advice. Overall, HEP is known for their friendly, professional team that delivers reliable, timely, and comprehensive service.
Reviews
Called on a weekend and HEP showed up in record time. Ronnie, our tech, was professional and friendly. Quickly diagnosed the problem and fixed it. Highly satisfied and will be a repeat customer!!
HEP did an excellent job replacing our old heating and cooling unit with a new 3-ton dual system unit.. They came ready to work and tried to not disrupt you during the process. And they were always ready to answer any question you had when asked. I would recommend them to anyone that needs service.
Photos

Hours
Good to know
- on-site services
- no online estimates
- accepts credit cards
Location
6425 Hixson Pike, Chattanooga, TN 37343
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