The installation team (Brayden, Grant, John and Owen) was exceptional! What I appreciated the most was their communication. I was informed of their expected arrival times. They explained the exact process step-by-step. They took and shared pictures of the project with me. All four men took time to answer my questions and address any concerns I had. With this team, I felt like I was a valued customer. The project area and my lawn were left cleaned and free of debris. These men were personable, respectful, knowledgeable and most professional. If you plan on hiring USS in the future, I highly suggest you request this excellent group of men.
About United Structural Systems
Basement and Crawlspace Solutions - A USS Company is a reputable specialist in waterproofing and foundation services, based in Chattanooga, with a presence in various cities across Georgia and Tennessee. The company has earned respect within its community for delivering quality and service. Its services include foundation settlement repair, crawlspace encapsulation, and basement waterproofing, with a focus on ensuring home safety, dryness, and stability. Reviews highlight the professionalism, respect, and diligence of the team members. The crew, including Alex, Austin, and Levi, has been praised for their knowledge, patience, and customer service. The team's performance is characterized by timely completion and adherence to project descriptions. Notably, the team has demonstrated exceptional work in crawlspace encapsulation and floor raising, leaving customers highly satisfied. In both services, the team has surpassed expectations, making the company well-deserving of the five-star ratings. Matthew in the office is also very friendly and professional. USS reinforced a failing foundation, explained the scope of the project, and answered all questions thoroughly. They showed up exactly when they said they would and left the project site as clean as they found it. Alex and Kahlil were exceptionally friendly yet professional, working efficiently and explaining what was going on. Austin performed a foam injection sidewalk/stair lift to raise sunken front steps, with perfect results.
Reviews
I had a crawlspace encapsulation and dehumidifier installation performed on Aug 10 by Grant Thomas and John Roan. They arrived on time, worked hard and got the job done in one day. Very friendly and professional. Price was good. I like the app that lets me track performance on my phone without having to go in the crawlspace. Happy to recommend them to anyone.
Ryan Casserly is great and always happy to help with your needs
Photos

Hours
Good to know
- accepts credit cards
- offers military discount
- open to all
Location
1305 Smith Dr SW, Cleveland, TN 37311
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