About Harper Jeep RAM Chrysler Dodge Parts & Service
Harper Jeep RAM Chrysler Dodge Parts & Service is a busy dealership known for its quality work and friendly employees. Customers praise the service department for its responsiveness and helpfulness, particularly mentioning the service rep, Tyler. Customers have reported positive experiences with repairs for various issues, including fuel leaks, power steering problems, coolant sensors, and radio malfunctions. Despite occasional delays due to high volume or unforeseen circumstances, customers appreciate the communication from the staff and the overall positive atmosphere. The dealership has also been commended for its willingness to go the extra mile, such as providing repairs at no charge when a previous dealership's mistake caused the issue. The General Manager is also noted for taking time to interact with customers, further enhancing their experience.
Our Dodge Ram was leaking gas. We had it towed to Harper from Sevierville where we had travelled for Thanksgiving. The service rep we worked with, Tyler, could not have been more responsive, helpful, and professional. He worked us in and got us on our way. the dealer where we purchased our truck had not tightened the fuel line during the recall so we were spewing gas. We have had the truck for about four months and it just happened. Tyler recognized we were in a bind and needed to get back to Murfreesboro. As an act of good will, he had the diesel mechanic tighten everything, and because the previous dealership had not done their job, he did not charge us for the repair. We were surprised and relieved, and Tyler was our hero! We highly recommend this service department!! If only every service center had a Tyler!! 10/10
We were new to the area and we chose this dealership seeing its reviews.. I had my van breakdown in Farragut but we live in maryville. It was something wrong with the power steering. So we called around and found this dealership to have it towed. Everyone was booked solid. When we got to the dealership the most amazing employee christen advised us it was very busy and they didn't have appointments until the following week on Friday, but they would try to fit us in earlier. Well between chaos of appointments and people calling in sick the car wasn't looked at by Friday. She called and advised us the whole time of progress which was amazing. We weren't happy it was delayed but out of her hands. They can't make sick people get better like magic. Our repair was much more costly than expected but it's a well loved car and used a lot. Overall experience was amazing even with delay. We will definitely come back but I hope it's not unplanned because they seem to be a busy location which I can understand due to their quality of work and amazing staff
I have never been to a more courteous and friendly dealership with wonderful employees.We came in for a bad coolant sensor and radio issue. Tyler got us all fixed up as quickly as possible and back on the road. Got our issue taken care of with our warranty and we couldn't be happier with their service.The entire time we were there they keptchecking on us and making sure we're being taken care of. The General Manager even came by and spent some time talking and visiting with us. He was so nice.We will certainly be back for all needed services here.