My recent service at Harper was the most professional and pleasant that I have experienced. They got the recall done very quickly and had me finished very quickly. Couldn’t have been better.
About Harper Jeep RAM Chrysler Dodge Parts & Service
Harper Jeep RAM Chrysler Dodge Parts & Service is a busy dealership known for its quality work and friendly employees. Customers praise the service department for its responsiveness and helpfulness, particularly mentioning the service rep, Tyler.
Customers have reported positive experiences with repairs for various issues, including fuel leaks, power steering problems, coolant sensors, and radio malfunctions. Despite occasional delays due to high volume or unforeseen circumstances, customers appreciate the communication from the staff and the overall positive atmosphere.
The dealership has also been commended for its willingness to go the extra mile, such as providing repairs at no charge when a previous dealership's mistake caused the issue. The General Manager is also noted for taking time to interact with customers, further enhancing their experience.
Reviews
I bought my Dodge Journey here a few years ago from Charlie. Today I brought it in for an oil change + brake check/service. Jeff handled the service and communication was great from the moment I handed Jeff the key to the moment the service was complete and he handed the key back! The allignment scanner can tell if your car is out of allignment the moment you drive it into the service center! I have peace of mind everytime I visit knowing the vehicle is in alignment without having to pay for an alignment check!
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Hours
Location
3033 Alcoa Highway, Alcoa, TN 37701
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