350 Fifth Ave N, Yorkton Saskatchewan S3N 0K9
Deceptive Tactics!
On July 16, 2025, I visited Richard's Auto Detail & Glass Tint in Yorkton for a window tinting appointment, quoted at $309 plus tax for what I believed would be a high-quality ceramic tint for my vehicle. In multiple emails and a phone call, the shop repeatedly assured me they would use “Edge Crystal Ceramic” tint, emphasizing it was a premium ceramic product and claiming a competitor’s ceramic tint (MADICO Black Pearl) might turn purple, suggesting their product was superior. However, having thoroughly researched tint specifications, I discovered that “Edge Crystal Ceramic” is not a real product, raising serious concerns about their honesty. At my 8:00 a.m. appointment, I caught them preparing to install Edge Carbon Crystalline—a lower-quality, non-ceramic film with inferior heat rejection—instead of the promised ceramic tint. Suspiciously, before I could closely inspect the material, staff offered to give me a ride, which felt like an attempt to prevent verification. When I confronted the installer, explaining that the Carbon Crystalline was not a ceramic tint and was inferior, he fully agreed, admitting the film’s lower quality. Prior to the appointment, I had emailed the shop requesting TSER, IR rejection, VLT, and warranty details for the so-called “Edge Crystal Ceramic” tint, seeking clarification on the product. They never responded. After I rejected the incorrect tint and left without paying or having any work done, I received a follow-up email apologizing for missing my request for specs but offering no explanation for attempting to install a non-ceramic film or claiming to use a non-existent “Edge Crystal Ceramic” product. This bait-and-switch, coupled with their fabricated product name and failure to address the deception, points to blatantly dishonest practices. I strongly urge others to avoid Richard's Auto Detail & Glass Tint and choose a provider that values transparency, honesty, and real products. Thanks to my research, I avoided this scam, but no customer should have to uncover a business’s falsehoods to ensure they deliver what was promised.