This review is only for the service/parts/customer service.I am new to this dealership and have had my two vehicles in here in the past to be repaired/maintained. They have done a pretty good job up until now.Janene (JDBD Sales Associate) emails me after my vehicle was in and asks how my experience was, they pride themselves in customer service, and if for any reason my experience did not go well to reach out to her. Okay Ill reach out to her by responding back to her email.My response:JaneneYa you probably don't want me to fill out a survey. Ive been waiting for a part for my 2001 Chevrolet Suburban for a month. Kendal (Service advisor) left your company. Now I have a new service advisor (Harley). Harley tells me your parts dept can not find the part (Rear actuator control unit for 2001 Chevy suburban) because my vehicle is too old (really? 22 yrs old) and Chevrolet doesn't make that part anymore. I'm ok with a non GM part I told Harley, but the parts dept cant find an aftermarket part either.So I am informed that I should try to look on Ebay etc and see if I can find the part for you guys. Well I'm not a mechanic and I don't play one in the movies. So in 3 minutes, I find a part on Ebay that has the word actuator and vent door in the description title, but I'm not sure if this is the part. So does Billion GMC expect me, a non mechanic, to know if this is right part and buy it, or every time I find a possibility to call Harley and ask him if what I found is correct? It seems to me, the customer, who pays top dollar to take my vehicle to the dealer vs a small shop, that someone from the dealer should search Ebay to find the correct part for me. Hey, maybe I'm wrong. I don't know. Just seems like lack of good customer service to me.It has been two days since I emailed Janene and I have not heard back from her. Doesn't seem right to me. Unhappy customer - I would get back to them ASAP. There was no auto email coming to me to tell me she was on vacation etc. So the customer is overlooked. That is no bueno.I need this part so my vehicle's AC will work. Its summer and its hot and I cant use this vehicle for any long trips.
May 2023
I was just in line at the express lube for 45 minutes before some dope came out to say that they didn't have time to service my car... They maybe could've told me that half an hour ago. Customer service is very much lacking.
Mar 2023
Had the oil changed after a 2.5 hour wait. Had to go back the next day as oil was running out of my car. The tech had crimped the oil filter when he installed it. Had I been less observant I would have had a major engine problem. They did install another filter and topped the oil back off. I spoke with them about getting the big oil stain off my driveway. They would send a tech out after the snow event. It is now over a week later and the stain is still there and I have not heard a word. Less than stellar results for an "express" oil change.
This review is only for the service/parts/customer service.I am new to this dealership and have had my two vehicles in here in the past to be repaired/maintained. They have done a pretty good job up until now.Janene (JDBD Sales Associate) emails me after my vehicle was in and asks how my experience was, they pride themselves in customer service, and if for any reason my experience did not go well to reach out to her. Okay Ill reach out to her by responding back to her email.My response:JaneneYa you probably don't want me to fill out a survey. Ive been waiting for a part for my 2001 Chevrolet Suburban for a month. Kendal (Service advisor) left your company. Now I have a new service advisor (Harley). Harley tells me your parts dept can not find the part (Rear actuator control unit for 2001 Chevy suburban) because my vehicle is too old (really? 22 yrs old) and Chevrolet doesn't make that part anymore. I'm ok with a non GM part I told Harley, but the parts dept cant find an aftermarket part either.So I am informed that I should try to look on Ebay etc and see if I can find the part for you guys. Well I'm not a mechanic and I don't play one in the movies. So in 3 minutes, I find a part on Ebay that has the word actuator and vent door in the description title, but I'm not sure if this is the part. So does Billion GMC expect me, a non mechanic, to know if this is right part and buy it, or every time I find a possibility to call Harley and ask him if what I found is correct? It seems to me, the customer, who pays top dollar to take my vehicle to the dealer vs a small shop, that someone from the dealer should search Ebay to find the correct part for me. Hey, maybe I'm wrong. I don't know. Just seems like lack of good customer service to me.It has been two days since I emailed Janene and I have not heard back from her. Doesn't seem right to me. Unhappy customer - I would get back to them ASAP. There was no auto email coming to me to tell me she was on vacation etc. So the customer is overlooked. That is no bueno.I need this part so my vehicle's AC will work. Its summer and its hot and I cant use this vehicle for any long trips.
I was just in line at the express lube for 45 minutes before some dope came out to say that they didn't have time to service my car... They maybe could've told me that half an hour ago. Customer service is very much lacking.
Had the oil changed after a 2.5 hour wait. Had to go back the next day as oil was running out of my car. The tech had crimped the oil filter when he installed it. Had I been less observant I would have had a major engine problem. They did install another filter and topped the oil back off. I spoke with them about getting the big oil stain off my driveway. They would send a tech out after the snow event. It is now over a week later and the stain is still there and I have not heard a word. Less than stellar results for an "express" oil change.