Dr. Mut is very professional and takes time to explain the medical condition of my cat. The receptionists are professional also, and I appreciate the service I have experienced at GAC.
September 2021
Poor business practices and customer service. Care/treatment is nominal/satisfactory. They charge you to write scripts for medication you don't buy through them so that any money you save ordering those medications will be null. A scummy business practice for sure. Had I known this policy I would have not bothered having my wife ask for scripts but she ended up paying for it. A few weeks later when it came time to order the meds I selected to have Chewy call them, but they refuse to authorize the script over the phone and Chewy called me at 7pm Monday to tell me I had to mail in the script. I went to the clinic Tuesday afternoon to buy a single dose since I needed... read full review
August 2020
I normally love this vet but was very annoyed about the wait. I am a very patient person so I sat outside for 45 minutes after checking in for her 3:15 appointment. At that point, I finally called. The girl did apologize. I was told when they finally came out to get her at 4:20 they needed to get all the information for me again about what medicine she needed refilled because they had lost the information that the girl had written down when she checked me in. They had to call and see what spot I was parked in because they couldn't figure out where I was. I had gotten here about 10 minutes before my appointment so I was probably checked in about 3:05. Luckily, I have... read full review
Dr. Mut is very professional and takes time to explain the medical condition of my cat. The receptionists are professional also, and I appreciate the service I have experienced at GAC.
Poor business practices and customer service. Care/treatment is nominal/satisfactory. They charge you to write scripts for medication you don't buy through them so that any money you save ordering those medications will be null. A scummy business practice for sure. Had I known this policy I would have not bothered having my wife ask for scripts but she ended up paying for it. A few weeks later when it came time to order the meds I selected to have Chewy call them, but they refuse to authorize the script over the phone and Chewy called me at 7pm Monday to tell me I had to mail in the script. I went to the clinic Tuesday afternoon to buy a single dose since I needed... read full review
I normally love this vet but was very annoyed about the wait. I am a very patient person so I sat outside for 45 minutes after checking in for her 3:15 appointment. At that point, I finally called. The girl did apologize. I was told when they finally came out to get her at 4:20 they needed to get all the information for me again about what medicine she needed refilled because they had lost the information that the girl had written down when she checked me in. They had to call and see what spot I was parked in because they couldn't figure out where I was. I had gotten here about 10 minutes before my appointment so I was probably checked in about 3:05. Luckily, I have... read full review