HCA CareNow - Rivers Ave

MEDcare Urgent Care on North Charleston Rivers Ave. is a reliable urgent care facility that prioritizes patient care and efficiency. Patients can check-in online upon arrival and expect a short wait time in the lobby. The medical staff, including Dr. Habib, are praised for their attentiveness, kindness, and professionalism. Dr. Habib is particularly noted for her concern and urgency in addressing a patient’s shoulder injury, ensuring proper care was received even after the patient was referred to an orthopedic. In addition, many reviews highlight the speed of service, with one patient noting they were in and out in about an hour for treatment of an abscess. The nurses, doctors, and medical staff at this location are described as excellent, with easy online appointment scheduling. Patients feel that employees treat them with respect and listen to their problems. The receptionists are friendly, and one patient specifically mentioned the care and patience shown by P.A. Tiara Eady, who explained options for antibiotics thoroughly. However, there have been ongoing issues with billing and insurance submission. One patient reported paying the full cash price and later submitting insurance information but never receiving a refund or having the insurance charged. Despite follow-up calls, the issue remains unresolved, leaving the patient uncertain about receiving their money back. Additionally, while the medical staff is noted for being understanding and attentive, there are concerns about the front desk staff needing better training in compassion and customer service, as they are the first point of contact for patients. In summary, MEDcare Urgent Care on North Charleston Rivers Ave. offers efficient and caring service, but has received criticism for billing and insurance issues, as well as the demeanor of the front desk staff.