About Internal Revenue Service (IRS) Taxpayer Assistance Center
The IRS Taxpayer Assistance Center is a helpful and efficient place for taxpayers seeking assistance. Visitors report short wait times, often less than ten minutes, and friendly, professional staff who make the experience pleasant. Customers appreciate the courteous service at security checkpoints and the document desk, with some noting that appointments are not always necessary. Staff members, including representatives like Ms. Sue Sullivan and Mrs. Ashley, are described as thorough, professional, and friendly, providing clear answers and fixing issues promptly. Many visitors leave feeling reassured and in a better mood, thanks to the courteous and helpful staff. The office also demonstrates kindness beyond expectations, such as returning lost passports and providing assistance with tax matters in a timely manner. Overall, the experience at the IRS Taxpayer Assistance Center is positive, with good customer service, quick processing, and staff who genuinely care about helping taxpayers feel confident and satisfied.
No longer able to talk with a live IRS representative, a machine cannot answer my question. Will not transfer call to a live person, it just cancels my call. My tax dollars at work.
I have been trying to call for the past two weeks with no luck , when i try to make an appointment online using the control number on the letter sent to me , control number is no working , how do i reach the IRS , its frustrating so bad that i have been trying to call for so long.
Why is there only one person handling the front desk and an appointment list with twelve people scheduled to be seen? The woman at the front desk said she was the only one there and she was the only one seeing the people listed on the appointment sheet? Who is running the IRS at this location? Because I find it very difficult to understand that the entire population in district 1 of South Carolina is forced into only having one person handling all operations at our local IRS department? Concerned tax payer.