The customer service at this location is remarkable. I'm always greeted by more than one associate, and they always ask if they can help. Helps me get in and out in minutes. Great work.
January 2023
I had a FedEx return, in box, with a prepaid label on it and they refused to take it. First because the weight of the package was 60lbs and they said they couldn't take it if it was over 50lbs. I asked where I would have found that disclaimer and the employee stated it was in their SOP (Standard Operating Procedure). I asked her to double check the SOP. When she found that section of the SOP, it said they couldn't take packages over 100lbs but an immediate excuse was made and she said that they still couldn't take it...now because the "Print and Pay" section was closed today. I'm not sure what that has to do with FedEx but I was denied dropping... read full review
April 2022
We came to Office Depot to make copies for a professional project for the office. We made color copies and they came out terribly. They were blurry and difficult to read. When we approached the manager, she explained that "it's that way because it's a copy." Since they were not usable, we asked for a refund. She refused and explained again that it was poor quality because it was a copy. The original is crystal clear. We pressed for a refund and she refused. Do not use them for your business needs if you need to make copies.
The customer service at this location is remarkable. I'm always greeted by more than one associate, and they always ask if they can help. Helps me get in and out in minutes. Great work.
I had a FedEx return, in box, with a prepaid label on it and they refused to take it. First because the weight of the package was 60lbs and they said they couldn't take it if it was over 50lbs. I asked where I would have found that disclaimer and the employee stated it was in their SOP (Standard Operating Procedure). I asked her to double check the SOP. When she found that section of the SOP, it said they couldn't take packages over 100lbs but an immediate excuse was made and she said that they still couldn't take it...now because the "Print and Pay" section was closed today. I'm not sure what that has to do with FedEx but I was denied dropping... read full review
We came to Office Depot to make copies for a professional project for the office. We made color copies and they came out terribly. They were blurry and difficult to read. When we approached the manager, she explained that "it's that way because it's a copy." Since they were not usable, we asked for a refund. She refused and explained again that it was poor quality because it was a copy. The original is crystal clear. We pressed for a refund and she refused. Do not use them for your business needs if you need to make copies.