Lapels Cleaners

Mar 2024

Lapels does an excellent job ! For example, IHave cashmere sweaters that notoriously pill and Lapels management is always careful to check and attempt to remove most. They are super organized and contact clients if they see that anything is awry or if they need extra time to complete the work! Very convenient location and hours of operation. Absolutely customer service oriented ~ with care! Try them, doubt you’d be disappointed !

Feb 2024

Also got the young lady on the phone who does not seem to understand the service menu. She believed she had to charge two different services to do a simple hem. She was very nice just clearly not trained.

Feb 2024

I’ve had Lapels handle a lot of dry cleaning and wash and fold laundry for me. I accidentally left behind two bags of laundry and didn’t get it back until I went to them again a few months later for dry cleaning. Once I came back they gave me the laundry I’d left. It’s possible they had trouble reaching me about it, but hopefully they’ve optimized their system so that large orders stay together since this happened. The few times I’ve gone in I’ve had to wait at the front for a few minutes before being greeted; I would like to see this expedited. One time I went in and the person who greeted me didn’t seem happy that I was dropping off a lot of items to...read full review