Dolly's Dog Wash Grooming Salon

Was lectured because I disagreed with her pricing. It was assumed that I inbreed my doodles of which I don't I may have 1 litter a year. This woman took it upon herself to continue lecturing me about how I should know the amount of care that goes into caring for a doodle. I do, I have 2 but her prices are no where near what others charge and speaking to potential clients the way she did was just wrong. The dogs in my house are treated like my children.

I contacted this groomer off a recommendation by a coworker. When I called on a Wednesday I was surprised I was offered an appointment that Friday. I was told to drop him off at 12 and he would be ready within a few hours. I explained he was a rescue doodle, he had been groomed before but did not like the dryer around his face. I was assured she would go slow with him. When I arrived at her house I was taken back by the clutter of the yard and the overall appearance of the house. After waiting a few mins the owner came out to get my dog. We stood in the driveway talking as she greeted my dogs. I told her he had a few knots and I wanted him trimmed down. She said she would work the knots out and he would be fine to trim down. For the next several hours she sent voice texts updating me on him. As the day went on she claimed his "mates" were worse than they were and it was taking her longer. I was skeptical of his matting because this dog lays with me everyday and is brushed on a regular basis. I contacted the person who recommended her and was told she said the same thing about their dog. Needless to say she kept pushing his ready by time out! I was starting to get irritated as I originally been told it would be a few hours. Finally I was told I could come get him at 8pm!! I pulled up and txted as requested, some man walked my dog out to me and said here! She then txted me and told me it would be $120 for her service! He looked and smelled terrible! All she did was shave him down and spray some nasty strawberry spray on him! I was so disappointed, I called my coworker and told her of my experience! A few weeks later the owner txted to see if my dog was ready to be groomed again, I told her no thank you! I would not recommend this groomer to anyone!!

I reached out to schedule an appointment via text. At first the owner seemed very nice even offering to give my one dog a free grooming for the 1st visit and offering a multi dog discount. On the day of the appointment I reached out asking if, due to the weather, conflict in my work schedule, and the fact that my mom is 70 and was bringing her dogs also (and don’t like to drive in bad weather) she had any other appointment dates available. I stated that if not, it was okay as I would still come for the appointment today. She responded with a long winded text about cancellations and she would have to charge half the cost of the grooming but she could reschedule. I told her no worries we would just come and I would figure out my conflict so that I could just pick up my mom’s dogs and she wouldn’t have to drive. I then sent a text explains that I’ve never cancelled or reschedule and appointment and that I had worked everything out and would see her at our scheduled time. I then advised that one of my moms dogs can at times have seizures and I had forgotten to mention it as my mom just moved here and it doesn’t happen often so I didn’t recall until my mom mentioned it. The owner then texted me to state the following “ Unfortunately, i am cancelling this appointment. I will not be able to groom him if he has seizures. This is something you should’ve notified me of way ahead of time. I cannot be held responsible if something were to happen to him while under my care. Please understand.
Also, I am aware you have not rescheduled on me yet being this would’ve been a “first time” appt. You need to be aware that me, being a small business owner, I do have to let clients know about my policies and procedures in regards to rescheduling or canceling at the last minute, especially a couple hours before the appointment. This is how I earn my living, which is why I give the courtesy of confirming the day before, especially being that you have more than dog.
I was also willing to give you a discount for them as well as grooming one of yours for free. I don’t appreciate your “crass” tone of text, so unfortunately this is not going to work out.
And also the fact that he has seizures is definitely something you should’ve told me way ahead of time. That is a big-time medical concern.” To which I replied “ I am so sorry that you heard a tone. That was not my intentions at all. I just didn’t want you to think I was someone who cancelled or you had to worry about. I’m a very nice person and wanted you to know that. I really wish I could call you and we could talk as I didn’t mean it in any way. I feel awful. As far as my mom’s male dog he does t have them often and I didn’t even think about it until my mom mentioned it this morning which is when I let you know. I’m truly very sorry“. The owner then responded with the message “ Also, not sure if you realize how this grooming process works, but you mention your mom and nephew would be outside waiting? nobody would be allowed to be outside sitting and waiting in my driveway while I’m in the middle of grooming dogs.
I ask 3 to 5 hours per dog, no matter size,so pick up for four dogs would’ve been later this afternoon around four or 5 o’clock. I appreciate you reaching out to me, but please do better research in the future prior to booking your Dogs an appointment.” She had left me a message saying she would take 1 dog in at a time and that she would like us to wait so that she could assess the dogs. Hence the reason my mom and nephew would be waiting. I felt very insulted and after my many attempts to be kind and apologize for what she interpreted wrong she continued to be disrespectful and treat me as if I’m ignorant. I’ve had my dogs 3 years and have them groomed monthly, I was just looking for someone who would treat them like family and had a little bit more reasonable prices. However, what I found is that this owner is rude, condescending, and quite frankly even if she had agreed I would NEVER take my fur babies to her. I do not recommend her!

Owner is rude and unprofessional! Will text you 6 in the morning with an “ emergency”. Wouldn’t recommend.

I love Dolly, she is very good with my dogs

When I asked owner location, as it’s not listed, she responded “too far from you”. One can only think she said that because she doesn’t want people who look like me coming to her shop. Very unprofessional and hurtful.

I would very strongly recommend to not do business with this woman! she charged us for two dogs, and when we were finally able to pick them up at 9 o’clock at night, she only had one dog done. She sent threatening texts to my wife and said that accidents could happen to our dogs if we didnt pay!

I have been taking my dog to Dolly for over a year now and I will always recommend her services. Ollie loves going to see her and he always looks and smells AMAZING when I pick him back up. She also puts these cute bandanas on him. Dolly is so so sweet. She also took in my grandpas two older dogs very quickly and took very good care of them too. Now my mother is wanting me to help set up her dog an appointment with Dolly too. I have always spoken so highly of her services and will continue to do so. Ollie says book with Dolly!❤️❤️

LOVE This place and Cass! After having my dogs neck cut at the previous groomer, I was desperate. My dog is apprehensive going with other people and being away from us. He LOVES her. He is happy to see her and whimpers if we pass her place and don't stop. He always looks and smells so good when we pick him up. She has changed times on us, but she runs the place by herself, she doesn't have the overhead and drama of a large shop. I highly recommend her.

Clearly unfit to work with the public. There have been several instances of the owner harassing people, and letting her emotions fuel her actions instead of professionalism. Not only is she a liar, but she fabricates her own “truths” just to benefit her narrative. If you have an issue with her, it’s YOUR fault, never hers. With several screenshots of her tirades posted online as evidence, she still somehow tends to point the finger at others instead of herself. I’d give less stars if I could.