About Pivotal Restoration
Pivotal Restoration is a highly regarded restoration and remodeling company that has consistently provided exceptional services to its clients. The business has earned a reputation for its prompt response, efficient work, and excellent communication throughout the process. Customers have praised the company's professionalism, expertise, and commitment to ensuring complete customer satisfaction. The team has been described as caring, knowledgeable, and persistent in addressing all concerns and completing tasks to the client's satisfaction. Pivotal Restoration's work has been consistently praised for its high quality, with clients expressing their delight with the final results. The company's ability to guide clients through the often-complex process of insurance claims and home repairs has been particularly appreciated. The team provides an immediate response, arriving quickly after a call to mitigate water damage and start the drying process. They offer a thorough project plan with seamless coordination and are committed to excellence, doing quality work and even a little extra not in the work order. Project managers are professional, knowledgeable, and great communicators, providing constant updates and quick notifications. They are very responsive and personally committed to getting the work done to a high standard.
We contacted Pivotal Restoration to handle the flooding of our first floor due to an icemaker that had overflowed. Results: The Pivotal Team, lead by Frank Temperino, was exceptional – far exceeding our expectations in professionalism, thoroughness, responsiveness, and quality. We most highly recommend Pivotal! Immediate Response: Pivotal representatives arrived within an hour of our phone call Thoroughness: Full team – surrounded by experts – Estimator, Project Lead, Account Executive Seamless coordination with Insurance Adjustor Thorough project plan – sequence, time intervals…. An overall restoration schedule and, importantly, an estimated time for each major activity Professionalism: Project Lead: Frank Temperino: A true professional - o Exceeded our expectations during entire restoration activities – continuous updates during each phase, quick notification of any change to planned arrival of restoration experts (HVAC, Electrical, Foor, Moving/Storage, appliance repair, Cabinets, painters, cleaners, etc.). o Consistently adjusted his work schedule to meet with restoration experts – responding to their changed schedule o Personally committed to excellence – just one example - went above and beyond by personally spending several hours removing wooden floor vents where polyurethane had locked them in-place…allowing for a thorough cleaning of our vents/duct work. Quality – Frank Temperino was exceptional – far exceeding our expectations in professionalism. Frank personally engaged every aspect of the restoration…and insisted on the highest quality from each of the restoration teams. Overall, the Pivotal team, lead by Frank T, was exceptional – exceeding our expectations throughout the entire restoration period. Pivotal earned our strongest recommendation for anyone going through the unfortunate experience of a house flooding.