Carolina Climate Control

I picked the company with the highest ratings for the area, but that doesn’t really seem to mean much. My system is finally fixed after several visits, 19 days, almost $8k, multiple arguments to try to get them to “fix” their work. All during this time we heard we needed a new system because it’s struggling to keep up or “an 8-year-old system just doesn’t last as long as they used to.” The first technician couldn’t figure out the cause of condensation in the attic. After they replaced a portion of the duct work, when instead all the ducts were supposed be replaced, we had to call them again because the house wasn’t cooling properly. Again, there technician they sent out didn’t see this as a problem. They suggested and replaced a starter capacitor and cleaned the condenser fins for $900+. I assume the technician was reaching for any solution. No change, the house wasn’t properly cooling. The owner of Carolina Climate Control, LLC sent me a video to “prove” there wasn’t an issue with their work. After an argument with the owner of Carolina Climate Control over minimal air pressure and several gaping holes in the duct work, along with pictures of the holes, the owner of Carolina Climate Control was finally willing to send someone out. The unit was cooling the unfinished attic well, just not the rest of the house. In fact the the UNFINISHED ATTIC was the coolest room in the house. The next technician rehung much of the flexduct, patched several holes in their duct work, and resolved several other issues left over from the “duct” repair/replacement. Big improvement. It is a total waste of time to try to get a refund for the money spent on multiple misdiagnosis efforts by “trained” technicians, unnecessary work, and what I believe are certainly overcharges. I wonder how much they would have charged me for a new system. Would you want them near your house again??? Be very nice to the owner and beg if you want him to honor some unknown warranty. The owner said he was okay we me posting a negative review because he has over 500 positive reviews…..

These wonderful people came thru yet again!!! My heat went out last night, emailed them this morning, and sitting in a cozy house this evening. The tech showed up when he said he’d be there. He was upfront about the work and the price. He explained what he was doing and didn’t leave until I was happy with the work!! They have been my go to HVAC people for years now. I highly recommend them to everyone!!

Carolina Climate Control was an absolute lifesaver during the summer heat!
While another company couldn’t even assess our unit for a week, Carolina Climate Control responded immediately. The team was incredibly professional—kind, punctual, respectful of our home, and even gave us helpful tips on better (and more affordable) filters. We’ll definitely be using them again!