Synexus - Primary Care Associates

Feb 2026

was a patient of Primary Care and Associates in Anderson, South Carolina for nearly 40 years and had an excellent, respectful relationship with my physician. That relationship was effectively destroyed--not by my doctor--but by office management. I was dropped as a patient over a $30 balance tied to a work-injury insurance claim, not a routine bill. The handling of that claim raised serious concerns for me. The situation was managed administratively, without transparency, and in a way that felt more aligned with protecting outside interests than advocating for a long-term patient. My physician was not allowed to intervene, explain, or continue my care. It was made clear that business policy overrides medical judgment in this practice. Doctors here appear to have little autonomy and are unable to prioritize patient care when office management decides otherwise. What's especially troubling is the lack of accountability afterward. Communication stopped. Questions went unanswered. Responsibility was deflected. It felt less like a medical office and more like an operation focused on minimizing exposure rather than treating people. I want to be clear: my doctor was excellent. This review is not about the physicians, but about an administrative structure that undermines them and sacrifices patient trust. Long-term patients should be extremely cautious. If billing disputes, insurance claims, or workplace injuries are involved, understand that you may be treated as a liability rather than a human being.

Jun 2024

The front office staff is very friendly and the quality care I receive due to wonderful teamwork between the Physicians and Staff at this office is the reason I continue to keep going.

Mar 2024

Twice i have walked out before seeing a Doctor. Two hours last time. Today, Almost a hour and a half before putting me in a room. Then said at leasr 30 more minutes. I left again.
Never again. Five years is long enough with this joke of a staff.
Great facility, lol.