Gastrointestinal Medicine Associates, Inc.

I would give this practice 10 stars if I could. Everyone in the practice is so nice and helpful. Great people hard workers and go above and beyond.

I have been coming here for almost 15 years, pretty much at five-year intervals. The service and treatment have been excellent. They do tend to be very busy but have been able to fit me in when needed.

I hate to give reviews based on staff and not the doctors, but RI Gastro Assoc. in Narragansett is so poorly run. I have to agree with what everyone is saying about getting ahold of anyone. They NEVER answer the phone, so it takes weeks to get an appointment if you ever get one. The secretary at the front window is extremely rude and condescending!

They NEVER ANSWER THE PHONE.

I am beyond disgusted on how rude everyone in the Narragansett office it. Everyone from the receptionist at the desk to Deidra Smith the RNP. I have never been treated so poorly in a medical facility. I have been using them for years, I will not be returning. Instead of wanting to find the root of the problem they just want to put Band-Aids on it. They ask you a question then talk over you, they make you feel like your symptoms are just made up. Way to make your patient feel more like a burden.

I had the pleasure of working with Dr. Elevado and his staff. They couldn’t have been nicer and more efficient. I also had an endoscopy at their east Greenwich location and that was a great experience too. Everyone was pleasant and I was very well cared for. I highly recommend them.

So, it takes forever to get someone on the phone. Then you leave voicemails, that's assuming the line doesn't beep busy and kick you or send you to the wrong mailbox. The individual working the desk is very disorganized and doesn't appear to know what she's doing. I was 10 minutes early for my appointment, but because of her inadequacy and her not letting them know I was there the nurse began to scold me for being late.The icing on the cake has been just now. I was told to show up to the hospital for a test and when I got here discovered I was given the wrong time by the nurse at Gastro! I specifically asked if I needed paperwork and was told no that it was faxed! Things can only get better, right?

I have never dealt with an Doctor's office that is so inefficient. They never answer their phones. You always have to leave a voice message and you have to call back AT LEAST three times before someone gets back to you. God forbid you have an emergency!!