About Petro Home Services
Petro Home Services in East Greenwich is a reliable provider for home energy and service needs, including propane and heating oil delivery, as well as expert heating and AC services, plumbing, and chimney work. Customers consistently praise the excellent and courteous service they receive, highlighting that every interaction is pleasant and efficient. The knowledgeable technicians are quick to resolve issues, ensuring homes run smoothly. Many customers appreciate the respectful and knowledgeable service personnel who are ready to answer any questions. They arrive on time and communicate very well, which adds to the positive experience. With a commitment to professionalism and competitive prices, Petro has earned high recommendations from homeowners who value their exceptional service and support. Many customers express their satisfaction and happiness with the services provided, reinforcing Petro's reputation as a trusted choice for home energy solutions.
Just before a major snow storm, they refused to bring me oil unless I paid them $200. It's freezing tonight and I have to wait till between 10:00 and 1:00 later today to feel heat again. My account balance is below $200. I'm so disgusted. I turned the oven to 400° and left the door open.
Update: a man was here this morning to start my furnace with a little bit of oil. I was up all night so I fell asleep when he left. I woke up to 57° and the furnace is not running. Did it run out of oil already?
Update: The call center people should be paid more than a man who knows how to operate a hose.
The boy they sent told me there was no electricity to the furnace. My...read full review
Reading the negative reviews, you can really see the difference between people who actually had a bad experience and those who cannot accept responsibility/don't understand how things work.
My account was put on hold because I missed a payment. That's my fault! I paid it and called, and they were originally going to deliver in a week. When I explained my oil was out and I had no heat/hot water they scheduled an emergency delivery for me to receive partial in 24 hours to hold me over until they could make a full delivery.
Petro's website leaves a little to be desired, but when I call, the customer service is friendly and helpful, and they make sure my family...read full review
I originally couldn’t receive an oil delivery because I didn’t renew a service contract when they raised the price of the contract. This issue was resolved by talking to a different customer service representative.