The service is my family received in office was great. However, the billing is so bad that I will never go back to this place. we had the hardest time paying our bill. The website is always down, when I would call only 1 specific person could handle my bill since I went through the urgent care & that person would never call me back. Not until my 5th call was I finally routed to the right person. I also continue to get statements in the mail after I already paid. I tried voicing my concerns to the representative, Shayla, on the phone and she hung up on me.
A C.
Jun 2024
Staff doesn't care and just pushes you out the door. Went for stomach pain I was having for 6 days (finally got bad enough to go get looked at seeing how I could see primary for another week) they told me the urine test they did came back negative but "everyone reads it diffrently" and "contained traces of blood" their medical advice was "if it gets worse come back and get checked again." Save yourself the time and waste of money and go somewhere else!
M W.
May 2024
Appreciated how quickly I got in but I was seen for maybe 3 minutes and given a blanket statement " . its allergies like everyone else. well give you steroids" and was hardly able to ask a question before i was sent on my way
Amanda P.
Nov 2022
Horrible. Scheduled an appointment for 10. Still currently waiting it's been an hour. Filled out all my paperwork at home so i wouldn't have to wait. I called and asked if I would be seen at the appointment time and they told me well we try to see you as close to the time as we can. Please explain why others are getting seen first when I scheduled an appointment they should be waiting or schedule their own appointment. Ridiculous. Don't waste your time here. Another past experience they told me I had tendinitis when I had 2 strains in my ankle and the brace they gave me made the sprains worse and I didn't find that out until I went to my Ortho appointment and they told me they should've never put me in that brace clearly they have no idea what they're doing. Better off going anywhere else
Lynn B.
Dec 2021
Not a big fan of this place. Yes they will take you and treat you perfectly fine but I think the wait times for a walk in treatment center is crazy. And I'm basing this opinion on pre Covid experiences where after waiting in the waiting room for 2 hours without being seen I left. Went here the other day to be seen for a sinus infection and Covid test and it was more of the same. With all that being said, the nurses and drs seem perfectly competent but it's just the wait times have always been excessive at this place
Johanna B.
Feb 2019
My 11 year old son had to come in for stitches on his ear and staff was quick and efficient. They got him in the back pretty fast and explained what they were doing as they cleaned and glued him up. He was pretty happy with the care he received as are his parents. Location is very clean and well organized. Would recommend to others.
Donna F.
Nov 2018
I gave 1 star because I couldn't give zero or negative stars, I would not recommend this place to my worst enemy. They misdiagnosed my son then refused to own up to their mistake. Dr Robert Gianfrocco barely examined my son then blew off his symptoms as anxiety and sent him to counseling. Fortunately, after a comprehensive exam the next day by a competent health practitioner, my son was properly diagnosed with a severe multi-sinus & double ear infection. Once he began appropriate treatment, his symptoms started to improve and thankfully he is now almost fully recovered. I wouldn't go into South County Health Express Care again if it were the last place on earth.
Robert O.
May 2018
I went there twice and both times I encountered a lot of drama. The first time the Doctor was an hysteric who called EG Rescue. And she has done this to others I know. The second time I was referred by the Cardiologist's secretary in the same building to have my BP taken. I was informed I had to sign in for a full visit to have this done. So they took my blood pressure which was very high. And the purpose of having my BP taken was to notify the cardiologist's office so I could have follow up. The Nurse who took my blood pressure informed me that their policy is not to notify the cardiologist's office of my BP. As I expressed surprise at this, she became defensive. And she became hysterical and left the examining room and I assume she told the Doctor I had an anger problem. I believe her behavior was inappropriate and insensitive. I waited for 20 minutes and came to the realization the Doctor was not going to examine me. The staff ignored me until I walked out of the interviewing room and left the Office. So they charged me for a full visit and failed to act on it. My BP was 187/109 at home which motivated me to seek medical attention. It turned out that I needed immediate medical intervention. I live close by but I am fearful of ever going there again as I don't know what they are capable of doing both professionally and emotionally.
Julie M.
May 2017
I went here for stiches on a Saturday morning, follow up on Monday at 330 and removal at 145 on Friday. I never had to wait! Everyone there was upbeat and helpful esp my nurse Cindy. The waiting room is clean and spacious although it could use some reading material. The rooms were immaculate and there is plenty of parking. Also very easy on/off of Rt 4. Copay is for urgent care which for me is half the emergency room fee.
Shannon J.
Dec 2016
I have been to this satellite urgent care clinic several times to treat illnesses as they are open on the weekends and the wait is short and convenience of location. I have always had a good experience with the reception staff and nurses. In fact the reception staff and nurses are incredibly kind and helpful. I have seen various doctors in the past and have been happy with my treatment. Today I was seen by Dr Andelloux and my experience was enough to inspire me not to return. When I explained my symptoms he was argumentative and discounted my preexisting conditions, telling me what I was explaining to him was wrong. He interrupted me several times while I was trying to describe my symptoms and then accused me of interrupting him. He lectured me on why people were so frequently misdiagnosed with sinus infections, while admitting I "probably" did have one. He neglected to even examine my ears, nose and throat, simply feeling my neck and then lecturing me about Neti pots. When I became visibly upset he became angry and I told him I felt he and was outright rude and condescending in his responses. I finally asked him to just treat me as I came for treatment not a lecture. As a person with a graduate level education I found his behavior and attitude insulting. I have never received such subpar care at this facility before and I am not returning.
Lucy G.
The service is my family received in office was great. However, the billing is so bad that I will never go back to this place. we had the hardest time paying our bill. The website is always down, when I would call only 1 specific person could handle my bill since I went through the urgent care & that person would never call me back. Not until my 5th call was I finally routed to the right person. I also continue to get statements in the mail after I already paid. I tried voicing my concerns to the representative, Shayla, on the phone and she hung up on me.
A C.
Staff doesn't care and just pushes you out the door. Went for stomach pain I was having for 6 days (finally got bad enough to go get looked at seeing how I could see primary for another week) they told me the urine test they did came back negative but "everyone reads it diffrently" and "contained traces of blood" their medical advice was "if it gets worse come back and get checked again." Save yourself the time and waste of money and go somewhere else!
M W.
Appreciated how quickly I got in but I was seen for maybe 3 minutes and given a blanket statement " . its allergies like everyone else. well give you steroids" and was hardly able to ask a question before i was sent on my way
Amanda P.
Horrible. Scheduled an appointment for 10. Still currently waiting it's been an hour. Filled out all my paperwork at home so i wouldn't have to wait. I called and asked if I would be seen at the appointment time and they told me well we try to see you as close to the time as we can. Please explain why others are getting seen first when I scheduled an appointment they should be waiting or schedule their own appointment. Ridiculous. Don't waste your time here. Another past experience they told me I had tendinitis when I had 2 strains in my ankle and the brace they gave me made the sprains worse and I didn't find that out until I went to my Ortho appointment and they told me they should've never put me in that brace clearly they have no idea what they're doing. Better off going anywhere else
Lynn B.
Not a big fan of this place. Yes they will take you and treat you perfectly fine but I think the wait times for a walk in treatment center is crazy. And I'm basing this opinion on pre Covid experiences where after waiting in the waiting room for 2 hours without being seen I left. Went here the other day to be seen for a sinus infection and Covid test and it was more of the same. With all that being said, the nurses and drs seem perfectly competent but it's just the wait times have always been excessive at this place
Johanna B.
My 11 year old son had to come in for stitches on his ear and staff was quick and efficient. They got him in the back pretty fast and explained what they were doing as they cleaned and glued him up. He was pretty happy with the care he received as are his parents. Location is very clean and well organized. Would recommend to others.
Donna F.
I gave 1 star because I couldn't give zero or negative stars, I would not recommend this place to my worst enemy. They misdiagnosed my son then refused to own up to their mistake. Dr Robert Gianfrocco barely examined my son then blew off his symptoms as anxiety and sent him to counseling. Fortunately, after a comprehensive exam the next day by a competent health practitioner, my son was properly diagnosed with a severe multi-sinus & double ear infection. Once he began appropriate treatment, his symptoms started to improve and thankfully he is now almost fully recovered. I wouldn't go into South County Health Express Care again if it were the last place on earth.
Robert O.
I went there twice and both times I encountered a lot of drama. The first time the Doctor was an hysteric who called EG Rescue. And she has done this to others I know. The second time I was referred by the Cardiologist's secretary in the same building to have my BP taken. I was informed I had to sign in for a full visit to have this done. So they took my blood pressure which was very high. And the purpose of having my BP taken was to notify the cardiologist's office so I could have follow up. The Nurse who took my blood pressure informed me that their policy is not to notify the cardiologist's office of my BP. As I expressed surprise at this, she became defensive. And she became hysterical and left the examining room and I assume she told the Doctor I had an anger problem. I believe her behavior was inappropriate and insensitive. I waited for 20 minutes and came to the realization the Doctor was not going to examine me. The staff ignored me until I walked out of the interviewing room and left the Office. So they charged me for a full visit and failed to act on it. My BP was 187/109 at home which motivated me to seek medical attention. It turned out that I needed immediate medical intervention. I live close by but I am fearful of ever going there again as I don't know what they are capable of doing both professionally and emotionally.
Julie M.
I went here for stiches on a Saturday morning, follow up on Monday at 330 and removal at 145 on Friday. I never had to wait! Everyone there was upbeat and helpful esp my nurse Cindy. The waiting room is clean and spacious although it could use some reading material. The rooms were immaculate and there is plenty of parking. Also very easy on/off of Rt 4. Copay is for urgent care which for me is half the emergency room fee.
Shannon J.
I have been to this satellite urgent care clinic several times to treat illnesses as they are open on the weekends and the wait is short and convenience of location. I have always had a good experience with the reception staff and nurses. In fact the reception staff and nurses are incredibly kind and helpful. I have seen various doctors in the past and have been happy with my treatment. Today I was seen by Dr Andelloux and my experience was enough to inspire me not to return. When I explained my symptoms he was argumentative and discounted my preexisting conditions, telling me what I was explaining to him was wrong. He interrupted me several times while I was trying to describe my symptoms and then accused me of interrupting him. He lectured me on why people were so frequently misdiagnosed with sinus infections, while admitting I "probably" did have one. He neglected to even examine my ears, nose and throat, simply feeling my neck and then lecturing me about Neti pots. When I became visibly upset he became angry and I told him I felt he and was outright rude and condescending in his responses. I finally asked him to just treat me as I came for treatment not a lecture. As a person with a graduate level education I found his behavior and attitude insulting. I have never received such subpar care at this facility before and I am not returning.