I went there for an exam and the optometrist made a huge mistake putting a + instead of a minus on my prescription. Prices being extremely high, I went somewhere else to get my frame and glasses to have to return as my prescription was completely messed up. Instead of having me see another optometrist, I had to see the same one on another day, another disrespect of my time, to tell her that she messed up and I was sure. That's when she gave me a complete different prescription and I have to pay out of pocket again to get the lenses changed. Better find a place where they don't rip you off with the cost of glasses and lenses to ensure you don't have to pay twice to get them to fix their error.
Simon Breton
Mar 2025
I went for an eye exam yesterday and the staff were kind and efficient! Was done super quickly, will definitely come back here for the next one.
Alex Dagenais
Oct 2024
If only 0 stars would have been available, that's the rating the store would have had.
While trying on the glasses, we informed the store manager that we were in the process of changing our insurance.
When we went back to collect our deposit, she told us that next time, we should ask for a cost estimate instead of getting an invoice. Instead of blaming the customer, own up to the fact that you have failed in your service!
Basically, if she would have informed us of this fairly important detail in the eyes of insurance companies, well we would have done it. We are supposedly dealing with competent people who are supposed to sell something they know.
Obviously this director prefers to lose customers instead of informing them properly.
Mahmoud Gawad
Sep 2024
The technician was not able to guide me for a good frame and he was not good enough at doing his job.
Amalia Suarez
Apr 2024
The eyes exam was awesome, we loved Dr Khazem and she is the reason I will ever come back to this place only. Passed that, the contact lenses personnel were unhelpful judgemental and arrogant. My daughter had no glasses nor contacts and when I asked for free samples, knowing that we were ready to place the order, I received a lecture about the company policy. At the end of the visit no sample and definitely no order. I won’t give them my money, and neither should you.
Marie-Josee Bedard
Mar 2024
Expedited service at reception, but professional with the optometrist. No service after my appointment to help me choose a frame, several minutes of waiting where my questions were partially answered. I left.
Guru9082 “gayur1098”
Feb 2024
terrible service. you pick a time for an exam to come when you come they say you MUST come 30 mins earlier. why to confuse people with this? why not service people when they come for appointments in time?
Andy Yin
Feb 2024
Despite the desire to assist customers, the technicians were not able to help us purchase a new frame. For such a high cost, we would have liked to have quality service to inform us about what we are paying.
FATI FATO
Oct 2023
Bad experience, long waiting time, poor management,
In addition price 800$ for the glasses too expensive
Isabel Arsenault
I went there for an exam and the optometrist made a huge mistake putting a + instead of a minus on my prescription. Prices being extremely high, I went somewhere else to get my frame and glasses to have to return as my prescription was completely messed up. Instead of having me see another optometrist, I had to see the same one on another day, another disrespect of my time, to tell her that she messed up and I was sure. That's when she gave me a complete different prescription and I have to pay out of pocket again to get the lenses changed. Better find a place where they don't rip you off with the cost of glasses and lenses to ensure you don't have to pay twice to get them to fix their error.
Simon Breton
I went for an eye exam yesterday and the staff were kind and efficient! Was done super quickly, will definitely come back here for the next one.
Alex Dagenais
If only 0 stars would have been available, that's the rating the store would have had.
While trying on the glasses, we informed the store manager that we were in the process of changing our insurance.
When we went back to collect our deposit, she told us that next time, we should ask for a cost estimate instead of getting an invoice. Instead of blaming the customer, own up to the fact that you have failed in your service!
Basically, if she would have informed us of this fairly important detail in the eyes of insurance companies, well we would have done it. We are supposedly dealing with competent people who are supposed to sell something they know.
Obviously this director prefers to lose customers instead of informing them properly.
Mahmoud Gawad
The technician was not able to guide me for a good frame and he was not good enough at doing his job.
Amalia Suarez
The eyes exam was awesome, we loved Dr Khazem and she is the reason I will ever come back to this place only.
Passed that, the contact lenses personnel were unhelpful judgemental and arrogant. My daughter had no glasses nor contacts and when I asked for free samples, knowing that we were ready to place the order, I received a lecture about the company policy.
At the end of the visit no sample and definitely no order.
I won’t give them my money, and neither should you.
Marie-Josee Bedard
Expedited service at reception, but professional with the optometrist. No service after my appointment to help me choose a frame, several minutes of waiting where my questions were partially answered. I left.
Guru9082 “gayur1098”
terrible service. you pick a time for an exam to come when you come they say you MUST come 30 mins earlier. why to confuse people with this? why not service people when they come for appointments in time?
Andy Yin
Despite the desire to assist customers, the technicians were not able to help us purchase a new frame. For such a high cost, we would have liked to have quality service to inform us about what we are paying.
FATI FATO
Bad experience, long waiting time, poor management,
In addition price 800$ for the glasses too expensive
Vanessa Handfield
Bad service and bad management
Don't go there