Sephora is a welcoming beauty retailer that celebrates individuality. The store offers a wide range of popular brands, including FENTY BEAUTY, Drunk Elephant, and Tatcha, as well as affordable options from Sephora Collection. Customers can experience exceptional service, with knowledgeable staff who take the time to understand their needs and offer personalized recommendations. Recently, customers have noted that the service can vary, but there are standout moments, such as when a manager went above and beyond to resolve an issue with an online order. They also provide convenient services like online order pick-up options, including in-store and curbside pickup. At Sephora, customers can expect a unique and enjoyable shopping experience, with staff dedicated to ensuring they find what they need. Many have praised the helpfulness of staff members, like Yasmine, who take the time to recommend products suited to individual skin tones and needs. Whether it's a beauty lesson or building a skincare routine, Sephora's team is committed to providing expert advice and exceptional service.
Had a wonderful makeup experience with Melanie Chevrier! She was super attentive to what I had requested and her personality was so fun and made the experience all that much more fun :) she clearly knows her stuff and my makeup didn’t budge all night!!! I got so many complements too and she even found the perfect lashes to complete the look for me based on my eye shape. 10/10 I recommend her to everyone looking to feel glam and have fun while doing it !
I came in sunday around a very busy time and this young girl called Muntaha was very kind to me. She used this cool phone scanner thing that would find my color and what I would need to make my skin better. She showed me a very nice cream to go with it and a very nice concealer that was also on sale! I just really wanted to thank her because I felt very happy with my first ever experience. Very happy with my purchase! Thanks :)
I was there the other day , after finding what I was looking for I kept browsing . It’s always loud in there and I didn’t hear one of the employees trying to get my attention . Then She yells Hey! Behind me . I turned to face her and she asked if I needed help .I replied no thank you. This is how you treat customers ? Rude
6815 Trans-Canada Hwy, Pointe-Claire, QC H9R 1C4
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