About Best Buy

Best Buy is a well-known electronics store chain that offers a wide range of products, including computers, mobile devices, TVs, and home theater systems. Customers appreciate the store's convenient services, such as online product reservation and in-store pickup, along with free shipping on orders over $35. The staff is highly regarded, with certain associates standing out for their exceptional service. While wait times may occur, especially near closing hours, many customers have reported receiving excellent service from knowledgeable and friendly staff members. Recently, the mobile team, including Reine, Suraj, and Gurdhian, was noted for their help in finding a better mobile phone plan and troubleshooting billing issues caused by technical errors. Customers also enjoy the opportunity to try out products before buying, and the staff, like KJ, has been praised for being friendly and helpful. KJ even went the extra mile by bringing chairs for waiting customers during busy times. Best Buy's commitment to customer satisfaction is evident in its Low Price Guarantee and wide selection of the latest tech products.

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Reviews for Best Buy

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Jan 2026
Lot of product but the staff wants to constantly upsell. Even if it is just additional warranty.
Purchased a television and spent a week waiting for it, only to have it show up with the box open.
Geek squad appointment changed to a time we were not available and very little support to accommodate
Dec 2025
I have been a longtime client at Best Buy/Geek Squad, and Brian has consistently made my experience top-tier. He is extremely knowledgeable and always goes above and beyond to help his clients and ensure they receive the best possible customer experience. I couldn’t recommend him more! :)
Dec 2025
If you want household electronics and general gadgets, solid store. If you're looking for video games, awful store.

I used to shop here for movies and TV series until they stopped selling them. I kept buying games here until I moved away. I went recently and checked out their video game selection and firstly it's a terribly small selection and secondly it's priced higher than physical and online competitors. I saw games being priced $20-$30 more than other stores (i.e. GTA Trilogy on Switch for $69.99 versus $29.99 at EB Games and on Amazon).

Also got approached by an apparent staff member who had no Best Buy or Geek Squad uniform or even a lanyard. Initially...read full review