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Instruments de musique Long & McQuade
1881 Bd du Curé-Labelle, Laval
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Jean-Philippe and Peter at Long & McQuade went above and beyond to help me during an emergency. They truly bailed me out when I needed it most, and the level of customer service I received was unlike anything I’ve experienced before. They were professional, kind, patient, and genuinely cared about getting me sorted out. I can’t thank them enough for their help. Long & McQuade is lucky to have people like them on their team. Highly recommended!
I had an issue with a missing delivery on my order, and Stephen Thomson handled everything incredibly well from start to finish.
He stayed responsive, took ownership of the situation, and made the whole process smooth and stress-free. He quickly arranged a replacement and kept me updated along the way, which I really appreciated.
Great customer service like this makes a big difference. Thanks again, Stephen!
Dealt with Jean-Philippe for the first time, when my drums came Ina few weeks ago. Since then he has become mu go to guy. His service went above and beyond anything I've ever experienced!! Called me back several times, offered me alternatives, tried to find me the best prices!! The guy is just super!!! I found a new best friend!!!