Instruments de musique Long & McQuade

Instruments de musique Long & McQuade is the largest music instrument retailer in Canada, boasting over 90 locations across the country. Known for its vast selection of instruments and professional audio equipment, it offers everything from trumpets to limited edition guitars. Customers appreciate the familiar atmosphere, consistent pricing, and services at each branch. The Laval location has received high praise for its excellent customer service. Every staff member is welcoming, knowledgeable, and always ready to help. Customers highlight the helpfulness of the staff, including a luthier who ensures quality care. Shoppers enjoy a no-pressure environment, allowing them to browse at their leisure. A customer noted the quick and attentive service from the manager, who personally delivered replacements when issues arose. Post-sale service at this location is also recognized as excellent. Beginners find a welcoming atmosphere, with staff providing friendly guidance and a wide variety of choices. However, some customers have expressed concerns about the availability of specific items, such as short scale bass strings and cases for acoustic bass. Overall, Instruments de musique Long & McQuade stands out for its commitment to ensuring customer satisfaction, though some improvements in stock and efficiency are suggested.