Mobile Klinik Réparations Professionnelles de Téléphones Intelligents- Place

I really wish it was that easy. I bought my phone refurbished through Mobile Klinik last year. My battery is not working properly: slow to charge and drains way faster than what should be considered normal. So I brought it into the store and downloaded the diagnostic app designed by Mobile Klinik. It too diagnosed a battery problem and said exactly: "We've noticed your battery isn't performing at its best. Stop by your nearest store soon for a quick replacement and get your phone back to full power." Easy right? Nope! The woman working insisted that my personal experience plus the app diagnosis wasn't sufficient evidence to warrant a replacement. She said needed to keep my phone to do her own diagnosis. I explained to her this felt unnecessary and it would be a waste of time. If it's under warranty, why on earth could the battery not just be replaced? She did a test by playing a video for 90min and then informed me "the battery is fine." I assured her it wasn't but I could also tell that was a dead end so I left and emailed head office. Their solution? Go to another location for another opinion or mail my phone in for a few days so they could test it. Ridiculous and not feasible for someone who uses their phone for work. I questioned why it made more sense for me to travel all over the city instead of them just honouring her warranty. After about ten emails back and forth, I've now contacted the Better Business Bureau and Consumer Protection Ontario. I'm not asking for a new phone. I just want my battery replaced. It should be easy. Best in class warranty? I'd hate to see the worst. I will make sure this is my last purchase from Mobile Klinik.

Merci pour le super service ce matin .

Very good service very recommended jeanluc the store manager is the Best number one

Very good, the phone no longer wanted to open. It was only able to open on an error page, even when connected to a charging socket. Load it on a booster, 20 min, check it and start it. Thank you, Very courteous service.

More than mediocre service. More than 4 months of waiting for the repair of my phone glass. No follow-up from them, despite numerous visits from me to their store. They took my information, each time, without return. The slowness of the service and the lack of feedback from them does not make you want to leave a $2000 phone in their hands.

I called to order the glass for my phone after 2 months of waiting, they told me that they don't have any information in their computer and that they never placed my order.

Very bad service! I go to take my phone there to fix the charge then 5 days later when I go back they lost my phone! I spent 30 minutes explaining that I had left my phone at the store and being told no, they don't have it! They finally found my phone without even apologizing for losing it and yelling at me. They asked me to wait 3 hours for the repair. They then told me that there was nothing more to do and they wanted to sell me another one. I insisted on getting my old one back and once home it charged wow well done scam...

Top notch service!! Thanks again!

A big zero. They made my tablet worse than it was initially after 2 and a half months of waiting. Don't be fooled by the positive reviews.

Very friendly and efficient employees, this is the 2nd time they have repaired my phone. I am very satisfied! Thank you very much to Bamba and Rachid.