I had my first ever CT scan w/ contrast done here. The technician, Mike, was excellent. He was so friendly and professional and talked me through the whole thing. Painless and quick. Thank you Mike!!
T Miller
Jun 2024
Had an MRI two weeks ago- still no results ;just keep getting told how ((busy they are ))-never heard of anything like this with Upmc?- would’ve had my results in a couple days, tops! Even my Dr is getting same message. - if there’s a problem - they need to tell people before they have their scans scheduled. No problem taking the $200 copay ! UPDATE: 17 days STILL NO RESULTS😡
Jim Mike
Apr 2024
The staff here couldn't be more kind and helpful. They always ensure your comfort and confidence.
Katie K.
Apr 2024
Went to have lab work done and the facility was disgusting. I had to provide a urine sample and was horrified to see toilet paper pieces all over the bathroom, it smelled awful, the toilet seat was unclean, and they did not provide adequate cleaning measures prior to giving my sample. When leaving, I did not see if my sample was handled or sealed properly. I would rather go to a place like Quest Diagnostics and pay a copay than go back here for any sort of lab work.
Kimberly H.
Nov 2023
The nurse, chubby white woman is mean and unprofessional. She trash talks everyone around her and it happens all the time and no one seems to care. Please please think about how your patients feel when they experience this person being so mean to everyone.
Samantha S.
Sep 2023
Reviewing the hospital. Care is fine but discharge is a nightmare. Could not be here the exact minute they wanted but notified them would be there by 11:30. They said they would leave her outside. I said unacceptable. Arrived at 11:22. They wheeled my mother right past the front door and took her back to her room. It's now after noon and waiting for someone to still bring her downstairs. What the hell? Customer care is messages only so no help there.
Jay N.
Jul 2023
Regarding the Orthopedic Institute at Wexford Health + Wellness Pavilion:I took my partner here, for whom I am also a caregiver, on Friday July 14, 2023. One of the nurses was exceptionally rude. I asked the typical, polite question to my partner after she was called: do you want me to come with you?". As usual, she did, because she gets anxious and I have a good memory and take notes of the Doctor's orders.The nurse immediately scolded me and tried to publicly humiliate me for having the audacity to ask that question (this was after my partner joyfully said "yes, please, that's so nice of you to ask".) The nurse said "if you want to be entertained, you can watch the TV". Having read the prominently displayed notice on the entry door to the medical rooms area -- which stated that any noncompliance to any order of the staff, or any argument with the staff will result in a visitor's expulsion -- I decided to say nothing and ignore the continuing denigration given by the nurse.I call upon the leaders of that office and of the facility to institute a policy of being polite to the patients and their partners, and to behave in accordance with normal medical practice standards.
Tom W.
Feb 2023
the worst customer service and most disorganized cobra provider i have ever seen. non-responsive on their own discretionary email system, unable to follow up and get issues resolved, poorly managed, recommend companies do not use them for COBRA services.
James M.
Jan 2023
We have been going to this place a few years now and since they built the new hospital in wexford and letting some of there top Dr.s mine being one of them so they picked a new doctor for me then he took me off my medication that is a controled substance that needs to be slowly tapered down so that you dont have seizures that ive been on for a while so ive had to compensate with benadryl to sleep at night putting me in a more dangerous situation with my ongoing A-fib making it worse. My advice is find a group that treats their patients with care not in fear.
lennisha ugbomah
Dec 2022
Nasty receptions gave nothing but attitude made assumptions then refused to give her name spoke to a so called floor supervisor who brushed me off and also refused to give her name or associates name so I could properly complain but had the police call me bc she didn't like voicemail I left thanks wexford I appreciate the care!
Madilyn Schwer
I had my first ever CT scan w/ contrast done here. The technician, Mike, was excellent. He was so friendly and professional and talked me through the whole thing. Painless and quick. Thank you Mike!!
T Miller
Had an MRI two weeks ago- still no results ;just keep getting told how ((busy they are ))-never heard of anything like this with Upmc?- would’ve had my results in a couple days, tops!
Even my Dr is getting same message.
- if there’s a problem - they need to tell people before they have their scans scheduled.
No problem taking the $200 copay !
UPDATE: 17 days STILL NO RESULTS😡
Jim Mike
The staff here couldn't be more kind and helpful. They always ensure your comfort and confidence.
Katie K.
Went to have lab work done and the facility was disgusting. I had to provide a urine sample and was horrified to see toilet paper pieces all over the bathroom, it smelled awful, the toilet seat was unclean, and they did not provide adequate cleaning measures prior to giving my sample. When leaving, I did not see if my sample was handled or sealed properly. I would rather go to a place like Quest Diagnostics and pay a copay than go back here for any sort of lab work.
Kimberly H.
The nurse, chubby white woman is mean and unprofessional. She trash talks everyone around her and it happens all the time and no one seems to care. Please please think about how your patients feel when they experience this person being so mean to everyone.
Samantha S.
Reviewing the hospital. Care is fine but discharge is a nightmare. Could not be here the exact minute they wanted but notified them would be there by 11:30. They said they would leave her outside. I said unacceptable. Arrived at 11:22. They wheeled my mother right past the front door and took her back to her room. It's now after noon and waiting for someone to still bring her downstairs. What the hell? Customer care is messages only so no help there.
Jay N.
Regarding the Orthopedic Institute at Wexford Health + Wellness Pavilion:I took my partner here, for whom I am also a caregiver, on Friday July 14, 2023. One of the nurses was exceptionally rude. I asked the typical, polite question to my partner after she was called: do you want me to come with you?". As usual, she did, because she gets anxious and I have a good memory and take notes of the Doctor's orders.The nurse immediately scolded me and tried to publicly humiliate me for having the audacity to ask that question (this was after my partner joyfully said "yes, please, that's so nice of you to ask".) The nurse said "if you want to be entertained, you can watch the TV". Having read the prominently displayed notice on the entry door to the medical rooms area -- which stated that any noncompliance to any order of the staff, or any argument with the staff will result in a visitor's expulsion -- I decided to say nothing and ignore the continuing denigration given by the nurse.I call upon the leaders of that office and of the facility to institute a policy of being polite to the patients and their partners, and to behave in accordance with normal medical practice standards.
Tom W.
the worst customer service and most disorganized cobra provider i have ever seen. non-responsive on their own discretionary email system, unable to follow up and get issues resolved, poorly managed, recommend companies do not use them for COBRA services.
James M.
We have been going to this place a few years now and since they built the new hospital in wexford and letting some of there top Dr.s mine being one of them so they picked a new doctor for me then he took me off my medication that is a controled substance that needs to be slowly tapered down so that you dont have seizures that ive been on for a while so ive had to compensate with benadryl to sleep at night putting me in a more dangerous situation with my ongoing A-fib making it worse. My advice is find a group that treats their patients with care not in fear.
lennisha ugbomah
Nasty receptions gave nothing but attitude made assumptions then refused to give her name spoke to a so called floor supervisor who brushed me off and also refused to give her name or associates name so I could properly complain but had the police call me bc she didn't like voicemail I left thanks wexford I appreciate the care!