UPMC Outpatient Center
“This facility is very welcoming. You are greeted warmly when you enter. I was here for my annual mammogram and check-in staff were enthusiastic about all this facility offers and really wanted me to know this particular venue was a Magee facility just like Oakland. I didn't have to wait long for my appointment, was led back to another waiting room just for the mammogram department and shown where the dressing rooms and lockers were and guven instructions to wear the gown with opening in front. One little beef here -- the instructor laughed, directing her comment to another patient already dressed in said pink down waiting saying " I should have a recording". Sigh. I could do without the unintended cavalier attitude to what could be a serious outcome given the high percentage of breast cancer diagnoses. Do better, UPMC. This was also informed the lockers, which appear to have a digital code on each of them, did not lock. Again, UPMC, why not? I only waited a short time then was led by the mammogram technician to a room with all the equipment. She was pleasant enough, gave adequate instructions, but never bothered to even pretend to be concerned whether the procedure was comfortable, painful, etc. during the process of smashing breasts iin the machine. I would have liked at least the pretense of caring. All of this would seem a normal process for delivering and getting a mammogram but I will tell my review readers and UPMC staff reading this, it does not have to be. I will direct you to Excela Square in Irwin, PA. You, the patient get to wait in a private room with TV, all by yourself. You are treated with care and concern, no off the cuff remarks that are uncaring or appear to be by a bored employee. They get it. Each and every staff member treats you as if this is an important procedure with what may be a critical outcome so everyone is respectful. Just sayin'.”
