About Scranton Primary Health Care Center, Inc.
Scranton Primary Health Care Center, Inc. is praised for its exceptional dental services. Patients appreciate the kindness and attentiveness of the dentists, with some having been loyal for over 20 years. Dr. Mirza and Dr. Singh are specifically mentioned as providing excellent care. The staff is described as generally courteous and respectful, although there have been instances of shortness due to stress. Long wait times are occasionally noted, but understood as a result of the doctors taking time for their patients. However, there was one negative experience involving a dental assistant who caused discomfort during a procedure. Overall, Scranton Primary Health Care Center, Inc. is highly regarded for its dental care and professionalism, with minor areas for improvement.
There is a reason this clinic is rated 3 stars... If I had another option, I would've picked a long time ago. Every time I call, someone's either not at the phone right now or it's a lunch hour. Whenever they call back, if ever, it's always to a guardian/emergency contact, not mine!
For the past few days I've been calling just to switch cvs locations for my prescription. I'm past my deadline now and still no one is at the desk?? Any time I go in for a check up, someone is always at that desk. I'm not in dire need of my prescription right now but I'll obviously need to schedule a pick up in the near future.. So if this establishment is doing more than pretending...read full review
My family has had ongoing issues with this primary care office involving my son’s appointments. Months ago we updated our phone number and clearly asked staff to use the new number. Despite this, the office repeatedly continued calling the old number. I have voicemail proof of this.
Different staff members kept rescheduling appointments without properly documenting them, then later claimed we “missed” three appointments, which is not true. These were office errors.
When I called to address this, a staff member who was not even responsible for scheduling confronted me, denied the wrong-number calls despite evidence, and spoke in an unprofessional and pressuring...read full review
Once again Ana Ramos helped me navigate the complex affordable care act system. She is so knowledgeable , friendly and helpful. She is truly an asset to Scranton primary care center and to all of the locals who can use some guidance and support.