Arley Wholesale Inc. is a business with a beautiful showroom offering tons of great choices for items like kitchen and bath tile. Many customers find the sales staff professional, courteous, and very knowledgeable. They provide great customer service, are helpful in pointing out what will work for a project, and are good about letting customers browse without pressure. For special items, they can order at comparable prices.
However, experiences can vary significantly with different staff members. While some employees are described as super efficient, friendly, and great, providing great ideas, one specific staff member was reported to be rude and nasty. This incident involved a refusal to help, insults, and unprofessional laughter directed at a customer, highlighting a serious lack of customer service skills. This contrasted sharply with the otherwise positive service, where staff are immediately greeting and helpful in leading customers through the process.
The business receives strong recommendations for certain individuals, but a warning based on one very negative interaction suggests that the quality of service depends heavily on which representative assists you.
This review is specifically for Lynn the show room manager. She is very professional and extremely knowledgeable. I came in uncertain of what to do and felt overwhelmed, Lynn had excellent suggestions and guided me to the perfect tile choice! Thank you Lynn!!
Our project is a new construction home. Many decisions needed to be made and Meg was a breath of fresh air! The whole process of choosing tile for numerous areas was a pleasure. Meg gave us many helpful ideas and design options
The showroom representative was very polite and extremely patient with me as I think I'm the most indecisive person on the planet when trying to pick out tile for my kitchen. They have so much to choose from, and the only problem with that is there might be too many to pick from! 😍
700 North South Road, Scranton, PA 18504
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