Chenet J Robert OD

May 2024

I wish I could give zero stars. MyEyeDr's outrageous understaffing wasted hours of my precious time and caused me to miss a critical therapy appointment. The shameless prioritization of bottom line over patient wellbeing on display here is unacceptable. I had an appointment scheduled well in advance, which I arrived on time for. I expected to be seen promptly as a patient who took the proper steps. Instead, I was left waiting for an egregious length of time, nearly TWO HOURS past my appointment time. The staff, while apologetic, was clearly overwhelmed and unable to manage the volume of patients. They were frantically trying to serve the queue that had built up due to the irresponsible lack of personnel. It's obvious that MyEyeDr's corporate overlords have implemented "lean staffing" policies that make it impossible for even diligent employees to provide timely care. This greedy, abusive understaffing directly caused me to miss a vital therapy appointment. As someone who relies on carefully scheduled care to maintain my mental health, this disruption to my treatment and self-care at a vulnerable time was devastating. MyEyeDr's profits-over-people mismanagement of resources threw a wrench into my essential healthcare. It's clear this business cares more about pinching pennies than providing proper patient support. They're willing to understaff locations and leave both employees and patients floundering just to juice their margins. The anxiety, frustration, and disruption to my care plan I suffered as a result is unforgivable. Patients are not just line items in your budget to be squeezed for every last dollar, MyEyeDr. We are human beings with important needs and commitments outside your doors. The utter lack of regard for our time, health, and emotional welfare displayed by your abusive understaffing is disgraceful. I have never felt so devalued and disrespected by a healthcare provider's business practices. If I could be compensated for the incalculable cost of the time and therapy I lost to your toxic policies, it would still barely scratch the surface of the harm done. I advise everyone to steer clear of MyEyeDr and their unethical lean staffing approach. Protect your time, your health, and your dignity and find an optometrist that actually invests in adequate staff to serve patients properly. No one deserves to have their time stolen and their mental health jeopardized by such rapacious, self-sabotaging corporate greed. This experience has shaken my faith in medical businesses and left me feeling deeply violated and unvalued as a patient. The trauma of being so deprioritized and mistreated due to an intentional refusal to responsibly resource a medical practice will stay with me for a long time. MyEyeDr needs to take a long, hard look at their staffing policies and remember their obligations to the human beings in their care. Patients are not an expendable resource to be bled dry for the sake of your bottom line. Until you start properly staffing your locations and put people over profits, you are not worthy of serving vulnerable healthcare consumers. I'm sharing my story so others can avoid being victimized by your abusive "lean staffing" practices. Take your business elsewhere, folks. MyEyeDr will just leave you lean on time, lean on dignity, and bled dry for their balance sheet.

Apr 2024

WOW! The owner of this center seriously needs to evaluate their front of office staff. One quick scroll through the google reviews affirmed me in my opinion that the women that work that desk are two of the rudest people in customer service. You can't get anyone on the phone and when you finally do you are treated like trash. Called with a simple question this morning and this woman sighs and says "I don't even know who you are". Speaking to these women makes you feel like you're on an episode of Punk'd. DO NOT GO HERE!!!!!!!!

Oct 2022

I've been going to The Eye Gallery for almost 20 years. Every time I have been there, they've treated me properly with courtesy and professionalism. The eye doctor I go to is Dr. Lisa Bowen. She is thorough, personable, and approachable. At no time was she giving the feeling that I was an intrusion. Quite the opposite. The level of care she provided goes above and beyond. All questions were answered to my satisfaction. And she is very thorough with her examinations. I leave there with the feeling that I am in great hands. My entire family now goes there. And I have referred a lot of people because I trust and believe in this business. - Kevin Smith, DC, Bethel Park PA