My daughter sees the ophthalmologist at the Wills eye walnut street location, have had good experiences there. Why they sent my 4yo’s glasses here, I have no idea. Got an VM Friday her glasses were ready for pick up, arrive Saturday morning, during their reported normal business hours and the store was closed/locked up. I’m so mad, having a 3 month old and 4yo in tow. Not good business.
April 2024
Unfortunately when we arrived a little before 1:30 on Saturday the doors were closed and locked, no sign on the door. We checked back again at 2 so if it was a lunch break it was more than 30 minutes but again no sign indicating “lunch break” or a “be back” time.
August 2023
Their customer service ( in person AND WHEN U CALL THEM ) is so bad. First they are incredibly rude. I called three times for them to hang up on me as soon as I said hi. After a lady finally “helped” me, she was incredibly rude and hung up. Terrible. There’s only one person in there that was really nice. I understand that it might be busy at times but that gives you no excuse to be rude.
My daughter sees the ophthalmologist at the Wills eye walnut street location, have had good experiences there. Why they sent my 4yo’s glasses here, I have no idea. Got an VM Friday her glasses were ready for pick up, arrive Saturday morning, during their reported normal business hours and the store was closed/locked up. I’m so mad, having a 3 month old and 4yo in tow. Not good business.
Unfortunately when we arrived a little before 1:30 on Saturday the doors were closed and locked, no sign on the door. We checked back again at 2 so if it was a lunch break it was more than 30 minutes but again no sign indicating “lunch break” or a “be back” time.
Their customer service ( in person AND WHEN U CALL THEM ) is so bad. First they are incredibly rude. I called three times for them to hang up on me as soon as I said hi. After a lady finally “helped” me, she was incredibly rude and hung up. Terrible. There’s only one person in there that was really nice. I understand that it might be busy at times but that gives you no excuse to be rude.