About Sears Appliance Repair
Sears Appliance Repair has been fixing appliances since 1956, with over 850,000 5-Star Reviews nationwide. Their local repair technicians can fix appliances from major brands, including Kenmore, GE, and Samsung. Technicians like Charles and Sal have been highlighted for their fantastic job, professionalism, and knowledge. They are very kind and take the time to explain the issues. While some customers have experienced frustration with the scheduling process and get canceled all the time, the technicians themselves are praised. They did not show at all for a first appointment and rescheduled. There is a need for improvement in scheduling and it would be nice to speak to a real person. Their work is covered by a 90-day satisfaction guarantee.
Amber not only resolved the issue, but he clearly explained why the problem arose. In addition, he patiently gave me a tutorial on how to use the machine and its distinct machinations.
The technician was absolutely great. The AI that is now control of scheduling making appointments dispatching is absolutely horrible. The AI canceled the appointment because the parts hadn't come in yet but I did have the parts that were mailed to me before the AI canceled. Then it rescheduled without asking when. I waited all day 8:00 a.m. to 5:00 p.m. on December 2nd 2025...! They never called they never showed. The Sears AI no matter how many times I called or texted it said they were still on the way. So eventually I was able to reschedule for today December 9th 2025 where it was finally fixed. Only 18 days since I called. This is not an acceptable practice and this...read full review
Round 2 with Bryan from Sears… after knowing that house address was correct he fixed the dryer in under an hour - he was very thorough and explained to me what was happening- thank you Bryan and hoping his day gets better as he was being routed everywhere for other service calls - happy Thanksgiving