“I recently had my Telecab Lift replaced by Accessible Solutions 360. I had contacted them when my previous unit stopped working and my former repair company was unavailable. Gretchen at AS360 was very helpful and informative in my initial contact over the phone. She informed me that the necessary repairs might be covered under Medicaid. An evaluation in my home was done quickly by Bill and the recommendation for a new unit was made. A follow visit was made by Travis to obtain additional measurements. All AS360 staff were professional, friendly, sincere and knowledgeable.
The process of gaining approval from Medicaid for Home Modifications took some time but was not too cumbersome. My service coordinator worked with the company to gather, forward and submit the necessary documentation. However, it is at this point that the communication with AS360 became a little inconsistent, including a technician arriving completely unscheduled at 9:00am one random day. Once the modification was approved, communication around scheduling the installation was also inconsistent. This breakdown in communication is the reason for my 4 star rating.
Eventually, I was scheduled for the installation of the new unit with Bryan and Ryan. Both were clearly knowledgeable and highly skilled in their roles. They were also very responsive to my questions and concerns throughout the arduous installation process which took 6 days of close 10 hours per day. The installation was complicated by my personal care needs that required that Bryan and Ryan clean up the work area and leave the premises for me to use the bathroom or dress. They were very kind and compassionate repeatedly telling me that it was not a problem. The unit was installed beautifully, including laying new flooring and painting around it. All of the work is well done and they cleaned up the entire area afterwards. They also reviewed how to operate my new Telecab, safety features, emergency procedures and assisted me to navigate some differences in the cab design. I am very happy with the service received from Bryan and Ryan, and with Accessible Solutions 360.“
Handyman
“I recently had my Telecab Lift replaced by Accessible Solutions 360. I had contacted them when my previous unit stopped working and my former repair company was unavailable. Gretchen at AS360 was very helpful and informative in my initial contact over the phone. She informed me that the necessary repairs might be covered under Medicaid. An evaluation in my home was done quickly by Bill and the recommendation for a new unit was made. A follow visit was made by Travis to obtain additional measurements. All AS360 staff were professional, friendly, sincere and knowledgeable.
The process of gaining approval from Medicaid for Home Modifications took some time but was not too cumbersome. My service coordinator worked with the company to gather, forward and submit the necessary documentation. However, it is at this point that the communication with AS360 became a little inconsistent, including a technician arriving completely unscheduled at 9:00am one random day. Once the modification was approved, communication around scheduling the installation was also inconsistent. This breakdown in communication is the reason for my 4 star rating.
Eventually, I was scheduled for the installation of the new unit with Bryan and Ryan. Both were clearly knowledgeable and highly skilled in their roles. They were also very responsive to my questions and concerns throughout the arduous installation process which took 6 days of close 10 hours per day. The installation was complicated by my personal care needs that required that Bryan and Ryan clean up the work area and leave the premises for me to use the bathroom or dress. They were very kind and compassionate repeatedly telling me that it was not a problem. The unit was installed beautifully, including laying new flooring and painting around it. All of the work is well done and they cleaned up the entire area afterwards. They also reviewed how to operate my new Telecab, safety features, emergency procedures and assisted me to navigate some differences in the cab design. I am very happy with the service received from Bryan and Ryan, and with Accessible Solutions 360.“