Brandywine Valley SPCA Animal Health Center | Malvern

They were very caring, helpful and informative about my cats unique situation!

HORRIBLE experience. Recently adopted a dog who was heartworm positive but was treated before I got him. Was told to bring him back for a retest at the year mark since if he tested positive again, it would be covered by them. Made an appointment a few days before the year, drive over an hour to the clinic as this was the closest location, only to find out it's best to wait a few weeks after the year to avoid a false positive. Ended up trying to get bloodwork anyway as I was already there and hoped it would be negative and work out. He was negative right at the appt and they said they would email the results to me for my records. Called twice the same day after not getting anything and was told to give the shelter to the end of the day. Still nothing the next day, so spent the entire next afternoon continually calling to get results. There is also no direct numbers to the individual shelters so you are always routed through a call center to be the middle man. After calling a total of 8 times over 2 days and leaving a voicemail and email, I finally got an email simply saying his heartworm was negative with no official SPCA letterhead or anything. Absolute waste of time considering they knew the results while I was still there.

Insulted by counter person Please let me just say that I have a ton of respect for the people that give their time to take care of these animals, and I don't believe this experience is a reflection of the entire staff, just maybe some of the staff need some human interaction training. Recently brought my new puppy back for a visit with the vet. While in the waiting room I was listening to the staff discuss with someone how the price of a puppy is more because "no one wants an older dog, they only want a shiny new puppy so they can make it whatever however they want" and so on. The tone was very judgmental being that I was sitting there with a "shiny new puppy" Let's be clear, if my family and I could take all of the dog's home and care for them we would, but for our family of young children and another dog that's getting older (who we also rescued) an older dog wasn't the right fit. Furthermore, my wife was considering taking an older dog while we were there but we as a family decided the puppy was the right decision for us at this time. It's as if I was being shamed for rescuing a puppy and not an older dog. I totally get that it is harder for older dogs to get adopted, its heartbreaking, but it shouldn't be frowned on by staff when a puppy is adopted especially when they are going to a loving home like ours.

The foster to adopt program is very well run. Being a new dog owner I was walked thru the process and the staff @BV SPCA were great!
I highly recommend this shelter if you’re a dog or cat lover. My Shadow has changed my life and I’m so happy to add him to my family!

A most confident, caring & competent agency of amazing animal care professionals. Izzy, the kitty, and I thank you.
PS. A little groggy after surgery

Low cost for veterinary services is much appreciated, I highly recommend them.

Very knowledgeable and friendly staff. Made our visit quick and easy.

We had a great experience adopting our two kittens from the Brandywine Valley SPCA. They walked us through all the steps and made everything very easy! Our kitties are healthy and very sweet natured, and we adore them to pieces. Thank you!

I recommend and only recommend BVSPCA to pet parents. I have been a customer for many years now and love all the friendly staff, incredible individual, compassionate care for each pet they provide for. Our pets race to the door to come in.

Honestly Brandywine cares about the animals that come their way. I have never met such dedicated staff who put an animal first. I tell everyone I know about how well they treated the nine sick kittens I brought to them for medical care.