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**UPDATE**Tom did finally reach out to me. He explained what was going on which I appreciated. I have adjusted my review rating to reflect that.I have such mixed feelings writing this review. I contacted Tom one evening, he called me back by the next morning and he was then out at our house the following day. Within 48 hours of me reaching out, he was at our home. He came and fixed multiple small things including 2 leaks. He was confident in one and was fairly confident in the other but was not 100% that what he did solved the problem. After a couple days we received rain and realized the one leak he was unsure of, was leaking just as it had before. I reached out through text (day 1). He tried to call me and I called back within minutes and then left a VM since he didn’t answer. He never left me a VM when he called by the way. Heard nothing the rest of the day. I tried texting again (Day 2) but got no response. I then texted a 3rd day in a row and got no response. If he didn’t feel comfortable moving forward with trying to fix the leak again that would have been fine. But I’m honestly not sure why I have been ghosted for simply reaching out and telling him the leak was not repaired. I’m very disappointed. If something happened, I would love for someone to reach out to me so I could update this review but it’s not great practice to ignore a client who you supposedly repaired a roof for.
I was a dancer here for so many years beginning to when the studio first opened when I was six years old. I loved dancing at this studio. Teachers were kind and friendly. Made so many friends here. Missy is very nice and welcoming. I miss dancing here.