Pedro Carabello was the tech that came to my home today. Had a WiFi thermostat installed. He was very patient & assisted me in connecting it. As usual with R&M very professional.
Robert Pianka
Jan 2026
HVAC in our old house is a puzzle that takes team work and experience to solve. Over the years J&J has taken the time to learn the workings and sends the techs who can figure out the problems. Between that and them being honest and fair, I've found my contractor.
Suzanna Dungan
Dec 2025
Had a great experience with J&J Heating! They took the time to speak with me about my problem and brainstorm solutions and what was needed. We ultimately decided that I didn't need anything from them- and I was so impressed with their honesty and integrity in giving me great advice for free. Will definitely call them if I have issues in the future!
Laura Watkins
Nov 2025
We had a great experience using J&J when we needed a new gas line run. So we called them back when we had some plumbing concerns. The previous excellent customer service we had received was not repeated. Not only did they misdiagnose the problem, but also charged us for two hours of work that we did not receive. Needless to say, we will NOT be using them again.
John Walk
Oct 2025
Within a few hours of first calling, J&J sent a plumber to my house, resulting in a quick repair to our tub, which prevented us from being without a working tub/shower. Plumber Alex was kind and courteous, on top of doing a great job with the repair. I highly recommend this company for any of your plumbing needs.
Beth Gibbs
Jul 2025
Response to our urgent request was prompt and amazing!!
Kassie Lake
Jul 2025
Very disappointed in the customer service. We first called J&J because we had a leak near our water heater. They came and automatically said we needed a new one and replaced it. When the leak continued they then told us it was a faulty water heater and did another replacement. The leak continued. At that point the tech realized the water heater was not the issue and then fixed the leak but now we just paid for a water heater we didn’t even need that the tech incorrectly diagnosed. Fast forward to a bill I received via email that was over $1000 more than I was originally verbally quoted. I then asked them to reduce the price due to the fact that we never needed a water heater so they reduced only by $300. He told me they charge a 50% markup on the cost of the water heater. Then I ask for a payment plan options. He never responds and then I receive a paper invoice saying past due with the original price - no discount included. I also requested an itemized invoice on 3 separate occasions and told I could receive one but still have yet to get it. This has not been a positive or transparent experience.
Barb Sadler
Dec 2024
Terrible experience.
Karen Hallacher
Oct 2024
My experience will definitely keep me with J & J. James is very polite and explained what he was doing with my furnace and why. When I made the appointment I actually had a real person to talk with. The whole experience was refreshing and without stress. Thank you James and thank you J & J.
Brooke Etzweiler
Jun 2024
Great experience. Quick to respond. Came the next day to install my new hot water heater. Polite and trustworthy. Bill was the same as the quote. No salesman type of stuff. Thank you!
Sandra Przygocki
Pedro Carabello was the tech that came to my home today. Had a WiFi thermostat installed. He was very patient & assisted me in connecting it. As usual with R&M very professional.
Robert Pianka
HVAC in our old house is a puzzle that takes team work and experience to solve. Over the years J&J has taken the time to learn the workings and sends the techs who can figure out the problems. Between that and them being honest and fair, I've found my contractor.
Suzanna Dungan
Had a great experience with J&J Heating! They took the time to speak with me about my problem and brainstorm solutions and what was needed. We ultimately decided that I didn't need anything from them- and I was so impressed with their honesty and integrity in giving me great advice for free. Will definitely call them if I have issues in the future!
Laura Watkins
We had a great experience using J&J when we needed a new gas line run. So we called them back when we had some plumbing concerns. The previous excellent customer service we had received was not repeated. Not only did they misdiagnose the problem, but also charged us for two hours of work that we did not receive. Needless to say, we will NOT be using them again.
John Walk
Within a few hours of first calling, J&J sent a plumber to my house, resulting in a quick repair to our tub, which prevented us from being without a working tub/shower.
Plumber Alex was kind and courteous, on top of doing a great job with the repair. I highly recommend this company for any of your plumbing needs.
Beth Gibbs
Response to our urgent request was prompt and amazing!!
Kassie Lake
Very disappointed in the customer service. We first called J&J because we had a leak near our water heater. They came and automatically said we needed a new one and replaced it. When the leak continued they then told us it was a faulty water heater and did another replacement. The leak continued. At that point the tech realized the water heater was not the issue and then fixed the leak but now we just paid for a water heater we didn’t even need that the tech incorrectly diagnosed. Fast forward to a bill I received via email that was over $1000 more than I was originally verbally quoted. I then asked them to reduce the price due to the fact that we never needed a water heater so they reduced only by $300. He told me they charge a 50% markup on the cost of the water heater. Then I ask for a payment plan options. He never responds and then I receive a paper invoice saying past due with the original price - no discount included. I also requested an itemized invoice on 3 separate occasions and told I could receive one but still have yet to get it. This has not been a positive or transparent experience.
Barb Sadler
Terrible experience.
Karen Hallacher
My experience will definitely keep me with J & J. James is very polite and explained what he was doing with my furnace and why. When I made the appointment I actually had a real person to talk with.
The whole experience was refreshing and without stress.
Thank you James and thank you J & J.
Brooke Etzweiler
Great experience. Quick to respond. Came the next day to install my new hot water heater. Polite and trustworthy. Bill was the same as the quote. No salesman type of stuff. Thank you!