Custom Craft
“We completed a Kitchen / First Floor remodel in March 2026. I chose to wait a few months before submitting my review, in order to leave sufficient time to evaluate any post-construction issues.
We began our renovation project in the first half of 2025, with a methodical interview process of 6 to 7 local design/build firms. Most of the design/build firms take the same approach with potential customers. What set Mike F and Custom Craft apart was his desire to 'keep the conversation going' after the initial introduction and scope discussion. Mike F did this in a very gentle manner - it was not a 'hard sell'. We always felt like we were in control of the process. This approach allowed us to build a relationship gradually, based on mutual trust.
The design/build approach is certainly an expensive one, but recognizing that up front is important. You do get what you pay for - I mean that in the most positive sense in this case.
Once we selected Custom Craft, the team got to work. It was a true pleasure working with the team from beginning to end. Brittany M, our Designer, led us through the design process, making sure to understand our needs and translating that into a design that was truly unique and that made creative use of our existing spaces. She took the time to walk us through all the material selections. Even when we had a problem with the accent tile supplier, Brittany immediately found a suitable replacement (that we like even better!) that kept us on our original construction timeline.
The Construction team was just as professional, courteous, and highly skilled. Dietrich A (Project Manager) and Shawn G (Construction Lead) were consistently clear and frequent in their daily communications (both in person and in BuilderTrend). They neatly segregated the construction areas from the rest of the house, minimizing the disruption as much as possible. And the quality of the work is some of the best I've ever seen. Shawn G's craftmanship, attention to detail, and customer-focused work ethic are outstanding. Similarly, the various other trades that worked on the project followed Shawn G's lead in making this a truly memorable project that we will enjoy for years to come. You will not be disappointed if you choose Custom Craft for your project. 5 stars!!”
