Recently I had an opportunity to speak with Doug who
serves as the ground's supervisor at Conestoga Memorial Park, regarding a personal matter associated with a family member's grave site. Doug took the time out of his very busy schedule to address my issue.
I found Doug's customer service skills were outstanding ! He is a very compassionate empathetic individual.
After listening to my worries , it took Doug little time to put my mind at ease ,that all my concerns were resolved
in a positive manner. I strongly recommend Conestoga Memorial Park which also includes the office employees,Tammy and Melissa.
About Conestoga Memorial Park
Conestoga Memorial Park is recognized for its compassionate and dedicated staff, particularly highlighted by the exceptional service provided by Melissa Hilton. Reviews emphasize her kindness and warm-hearted nature, making her a comforting presence for families during difficult times. Melissa is known for her courteous and positive attitude, providing informative and honest guidance as she assists individuals in navigating end-of-life arrangements. Her personal involvement and commitment to customer needs are frequently praised, with many noting how her efforts alleviate the stress associated with these processes. Visitors appreciate her ability to make them feel comfortable and supported, and she is described as a true asset to the team at Conestoga Memorial Park. Overall, the park is seen as a place where individuals can find not only professionalism but also genuine care and understanding during their moments of need.
Reviews
A few months ago Melissa recommended contacting a funeral home so that we would have our cremation taken care of when the need arose. She referred to her own experience and explained the process. We did just that and were amazed at how easy that process was! When I called today to validate some information, I spoke with Tammy (Melissa’s mother) who was also as helpful and validating. What a great team!! Keep up the good work!!
Melissa, was a big help today. My husband passed 1 year ago. She helped me find a plot right beside his sister that had passed. She gave me good advise on helping me with my will. I will be doing that shortly. She was compassionate. Thank you for everything.
Photos
Hours
Monday 9AM - 5PM
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday Closed
Sunday Closed
Location
95 2nd Lock Road, Lancaster, PA 17603
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