Update! I was contacted by the company and had a wonderful chat with one of their representatives. We have come to a mutual agreement and I have to say , they really want their customers to be satisfied. Will be returning to their offices . leaving this review at the request of the company’s automated texting system. I say automated because it’s obvious the review was not read by a person. I just didn't have a good initial experience on the phone. I responded to an instagram offer and when I was contacted by phone , it was never explained to me that this procedure would only provide a very subtle change, would need to be a series of 4 treatments ($250 each) and that it would need to then be maintained every 3 months. I'm not sure I want to spend that kind of money on what will likely not be much of a difference and it would have been helpful if it had been better explained before I came in for the treatment. Had I been informed of a better option (Ultherapy?) i may have chosen that route. I’m left wondering if I wasted $300 on something that is not going to be very effective. I also never received a proper receipt upon initial payment. The receipt for the $50 deposit has a name and address of a Spa in Tennessee. I told that to the woman I first spoke to and she promised to have it corrected but I never received a new receipt. So that is why my review is a 3. My experience with the actual provider (Candace) was fine - she is a lovely person But I would like to have been told the truth about this procedure before I came in for the treatment.
Tiffany Kim
Jun 2026
Have been very happy with the services I’ve received, especially the laser treatments. They are mindful when recommending treatments. Dr. Lee, Patti, and especially Nicole have been fantastic. Great customer service. Highly recommend.
Alison Dunbar
Jun 2026
Patti is phenomenal. She gives great recommendations based on your specific needs and does amazing work. 100% recommend.
Alina Gaidai
Jun 2026
I always have a great experience here. My appointments are consistently on time, which I really appreciate. The staff is extremely friendly, professional, and attentive, making every visit comfortable and pleasant. The office is well organized, and I always feel well taken care of. Highly recommend!
Carolyn Mayo
Jun 2026
The best! Highly recommend!
Tashya Thompson
Jun 2026
Dr. Castelli and his staff were professional, welcoming, and genuinely caring. I had under-eye fillers done today, and the experience exceeded my expectations. Not only did Dr. Castelli come in early and see me without an appointment, but he also took his time to ensure everything was done perfectly. The results were immediate, and I couldn't be happier. I highly recommend Dr. Castelli and will definitely return when it's time for my next treatment!
Rose Carol
May 2026
Love this practice - the front desk staff are amazing, and highly recommend Pati for all of your injection needs! She does an amazing job with my Botox and is the best injector I’ve experienced! I also appreciate her honesty and artistic eye.
Karen Claney
May 2026
Very happy with my Botox results!! Highly recommend
Jackie McCarron Flannery
May 2026
Dr. Castelli is the best! I love how he does my Botox — it always looks so natural and beautiful. I constantly get compliments, and I trust him so much. Highly recommend!
Irina Fomenko
Aug 2025
I came to Lux Skin for consultation and was impressed by the great quality and professionalism of all team. Altogether with a thorough and logical explanation that was very welcoming and surprisingly fun. Also, it’s a beautiful place to be itself. Very airy and light.
Marie Hayden
Update! I was contacted by the company and had a wonderful chat with one of their representatives. We have come to a mutual agreement and I have to say , they really want their customers to be satisfied. Will be returning to their offices .
leaving this review at the request of the company’s automated texting system. I say automated because it’s obvious the review was not read by a person.
I just didn't have a good initial experience on the phone. I responded to an instagram offer and when I was contacted by phone , it was never explained to me that this procedure would only provide a very subtle change, would need to be a series of 4 treatments ($250 each) and that it would need to then be maintained every 3 months. I'm not sure I want to spend that kind of money on what will likely not be much of a difference and it would have been helpful if it had been better explained before I came in for the treatment. Had I been informed of a better option (Ultherapy?) i may have chosen that route. I’m left wondering if I wasted $300 on something that is not going to be very effective.
I also never received a proper receipt upon initial payment. The receipt for the $50 deposit has a name and address of a Spa in Tennessee. I told that to the woman I first spoke to and she promised to have it corrected but I never received a new receipt. So that is why my review is a 3. My experience with the actual provider (Candace) was fine - she is a lovely person But I would like to have been told the truth about this procedure before I came in for the treatment.
Tiffany Kim
Have been very happy with the services I’ve received, especially the laser treatments. They are mindful when recommending treatments. Dr. Lee, Patti, and especially Nicole have been fantastic. Great customer service. Highly recommend.
Alison Dunbar
Patti is phenomenal. She gives great recommendations based on your specific needs and does amazing work. 100% recommend.
Alina Gaidai
I always have a great experience here. My appointments are consistently on time, which I really appreciate. The staff is extremely friendly, professional, and attentive, making every visit comfortable and pleasant. The office is well organized, and I always feel well taken care of. Highly recommend!
Carolyn Mayo
The best! Highly recommend!
Tashya Thompson
Dr. Castelli and his staff were professional, welcoming, and genuinely caring. I had under-eye fillers done today, and the experience exceeded my expectations. Not only did Dr. Castelli come in early and see me without an appointment, but he also took his time to ensure everything was done perfectly. The results were immediate, and I couldn't be happier. I highly recommend Dr. Castelli and will definitely return when it's time for my next treatment!
Rose Carol
Love this practice - the front desk staff are amazing, and highly recommend Pati for all of your injection needs! She does an amazing job with my Botox and is the best injector I’ve experienced! I also appreciate her honesty and artistic eye.
Karen Claney
Very happy with my Botox results!! Highly recommend
Jackie McCarron Flannery
Dr. Castelli is the best! I love how he does my Botox — it always looks so natural and beautiful. I constantly get compliments, and I trust him so much. Highly recommend!
Irina Fomenko
I came to Lux Skin for consultation and was impressed by the great quality and professionalism of all team. Altogether with a thorough and logical explanation that was very welcoming and surprisingly fun. Also, it’s a beautiful place to be itself. Very airy and light.