I have been a patient of Abington Jeffferson Health and Dr. Tracey Roesing for over twenty years. I have seen the office go through some changes, but honestly, I've NEVER experienced any disrespect or mistreatment by any staff member or doctor at this location. Several years ago, the phone system was terrible, and the wait times to speak to someone was horrendous. Since the phone upgrade, I've havent experienced any issues with unanswered calls or long wait times.
Over my twenty years as a patient, I have seen the demographic shift.
The office is now more inclusive. There is diversity in the medical staff, office administration and patient population. In my opinion, a lot of the negative reviews are coming from patients who do not appreciate diversity. Those patients are accustomed to a homogeneous environment, solely representing non-POC.
Those baised patients are negative. They give of nasty energy when speaking to the office staff, so you get what you give. It's incredibly arrogant to expect the hard-working staff to accept verbal abuse from narrow-minded people.
The administration staff has always accommodated me and has completed school forms for my son (also a patient), in a timely manner.The doctors are extremely knowledgeable, and thorough. The physicians follow-up with phone calls regarding test results.
I have a chronic condition, which requires an occasional ER visit. When I call Jefferson Health with a medicalemergency, the on-call doctor immediately responds to me, AND calls the ER to give them a heads up, significantly reducing my triage wait time
I have been very pleased with Abington Jeffferson Health for my primary care.
Deb Thomas
Dec 2025
I have been going here for many years and absolutely love it. They are very good at following up on your progress. Even the pharmacist contacts you to see how you're doing.
Brooke Alexander-Bucher
Oct 2025
Exceptional!
Malani Baird
Jul 2025
I had An appointment scheduled with them this week, tried to get confirmation on my appointment and the lady was so rude. I’m glad I didnt Go. I could tell she was a black woman, and so am I. I don’t tolerate disrespect. I’ll have my insurance company bill another location. Don’t go here, let them get shut down. They don’t deserve your money.
Eden Hirt
Apr 2025
Had some not so great experiences in the past with this clinic, however a recent check up with Dr. Shaed (sorry if I’m butchering the name) went very well! Patient, respectful, and knowledgeable :) thank you! Minus one star for lacking decent customer service up front for check in… Additional note: Dr. Walker is great. I don’t know if you’ll see this but thank you for your help!
Ratunda Hawkins
Mar 2025
I love this office, and Susan Alexander. The only negative I can say is a phone person by the name of Char or something consistently is being rude to me.
Michele Levant
Mar 2025
I am a Nurse Practitioner with offices in multiple states, and I run a very tight ship, prioritizing excellent customer service at all my locations. Today, I’ll be visiting this facility for the first time and will be providing feedback. I’ve heard great things about this place, so I’m hopeful! Unfortunately, my experiences with clinicians since moving to Philadelphia haven’t been the best, but I’m giving this place a try—fingers crossed!
Michele Migliaccio
Liz
Oct 2024
Easy to register. Can answer check in online. Staff is very nice and professional. They smile and chat with you for a few minutes. Nurses are great. The office is clean. Dr. Tenthoff is wonderful. She cares about her patients. And I like that she is direct. Says how it is. Very good p,ace for health needs.
Johanny Santana
Aug 2024
I just had an argument with the assistant in Spanish, a very very unpleasant person, how can people like that be so bad in this life, one tries to get them to help and they couldn't help me, how bad Sorry, it seems that they are racist towards Latinos.
Royce Reed
Jul 2024
The level of unprofessionalism that was display at this office is absurd. I ask for a supervisor only to find out the supervisor is the unprofessional one. Ms. Angelica runs a circus, I never met someone so rude in a place of business in the healthcare industry. The words I heard coming out of her mouth talking about another patient to an employee is something that I wouldn’t dare say. You need to hold your employees accountable, maybe screen who you hire as a supervisor before you put unqualified folks in high seats.
Melissia Baker
I have been a patient of Abington Jeffferson Health and Dr. Tracey Roesing for over twenty years. I have seen the office go through some changes, but honestly, I've NEVER experienced any disrespect or mistreatment by any staff member or doctor at this location. Several years ago, the phone system was terrible, and the wait times to speak to someone was horrendous. Since the phone upgrade, I've havent experienced any issues with unanswered calls or long wait times.
Over my twenty years as a patient, I have seen the demographic shift.
The office is now more inclusive. There is diversity in the medical staff, office administration and patient population. In my opinion, a lot of the negative reviews are coming from patients who do not appreciate diversity. Those patients are accustomed to a homogeneous environment, solely representing non-POC.
Those baised patients are negative. They give of nasty energy when speaking to the office staff, so you get what you give. It's incredibly arrogant to expect the hard-working staff to accept verbal abuse from narrow-minded people.
The administration staff has always accommodated me and has completed school forms for my son (also a patient), in a timely manner.The doctors are extremely knowledgeable, and thorough. The physicians follow-up with phone calls regarding test results.
I have a chronic condition, which requires an occasional ER visit. When I call Jefferson Health with a medicalemergency, the on-call doctor immediately responds to me, AND calls the ER to give them a heads up, significantly reducing my triage wait time
I have been very pleased with Abington Jeffferson Health for my primary care.
Deb Thomas
I have been going here for many years and absolutely love it. They are very good at following up on your progress. Even the pharmacist contacts you to see how you're doing.
Brooke Alexander-Bucher
Exceptional!
Malani Baird
I had An appointment scheduled with them this week, tried to get confirmation on my appointment and the lady was so rude. I’m glad I didnt Go. I could tell she was a black woman, and so am I. I don’t tolerate disrespect. I’ll have my insurance company bill another location. Don’t go here, let them get shut down. They don’t deserve your money.
Eden Hirt
Had some not so great experiences in the past with this clinic, however a recent check up with Dr. Shaed (sorry if I’m butchering the name) went very well! Patient, respectful, and knowledgeable :) thank you! Minus one star for lacking decent customer service up front for check in…
Additional note: Dr. Walker is great. I don’t know if you’ll see this but thank you for your help!
Ratunda Hawkins
I love this office, and Susan Alexander. The only negative I can say is a phone person by the name of Char or something consistently is being rude to me.
Michele Levant
I am a Nurse Practitioner with offices in multiple states, and I run a very tight ship, prioritizing excellent customer service at all my locations. Today, I’ll be visiting this facility for the first time and will be providing feedback. I’ve heard great things about this place, so I’m hopeful! Unfortunately, my experiences with clinicians since moving to Philadelphia haven’t been the best, but I’m giving this place a try—fingers crossed!
Michele Migliaccio
Liz
Easy to register. Can answer check in online. Staff is very nice and professional. They smile and chat with you for a few minutes. Nurses are great. The office is clean. Dr. Tenthoff is wonderful. She cares about her patients. And I like that she is direct. Says how it is. Very good p,ace for health needs.
Johanny Santana
I just had an argument with the assistant in Spanish, a very very unpleasant person, how can people like that be so bad in this life, one tries to get them to help and they couldn't help me, how bad
Sorry, it seems that they are racist towards Latinos.
Royce Reed
The level of unprofessionalism that was display at this office is absurd. I ask for a supervisor only to find out the supervisor is the unprofessional one. Ms. Angelica runs a circus, I never met someone so rude in a place of business in the healthcare industry. The words I heard coming out of her mouth talking about another patient to an employee is something that I wouldn’t dare say. You need to hold your employees accountable, maybe screen who you hire as a supervisor before you put unqualified folks in high seats.