Kyber Optics Ltd

May 2024

I was taken care of by Barb to order a new pair of Rx glasses and my first pair of Rx sunglasses. The glasses took a few weeks to arrive because the frame I chose was on back order. Those look and fit great. The sunglasses I ordered were Ray Ban official frames and lenses. I have had them sent back three times now because the Ray Ban lab messed up my prescription twice and then had an issue with the polarization being messed up on one lens to the point that I couldn't see clearly out of the left lens. Barb has been diligent in keeping me updated through the process and sending emails to her manager in regards to the QC issues coming from the lab. We are about 2 months into this process of trying to get my sunglasses right after many attempts and the lab continuing to make mistakes. I will likely never order anything from the Ray Ban lab again due to their lack of QC and laziness in reading the paperwork for my glasses that I spent over $400 for. Despite all of the headaches, Barb has been wonderful in the process and she is very pleasant in person and over the phone. I am hoping that this will be the last time the lenses need to be sent back.

Dec 2021

I sat on my glasses and broke the frame. Still under warranty (my 2 yrs was almost up)! Took them in and they replaced the frame and fixed me up in no time! No appointment was necessary. Thank you!