WellSpan Family Medicine - Frederick Street is a healthcare facility praised for its caring and professional staff. Patients appreciate the collective effort of the doctors and staff to provide patient-centered care. Dr. William McDermott receives high praise for his attentive, relaxed, and informative approach, making patients feel comfortable to discuss their health issues. He is noted for promptly handling concerns, including resolving pharmacy issues within 24 hours and taking patients’ pain seriously. Many patients feel grateful for his support, especially during difficult times, and value the reassurance he provides.
The practice also features long-term providers like Dr. Lisa Bollinger, who has been caring for patients for over 15 years. Patients find her attentive and helpful, though scheduling can sometimes be challenging. Practitioner Amber is commended for her compassionate listening and helpful attitude during visits. The office environment is described as clean, friendly, and welcoming, with staff members generally being kind, professional, and caring.
However, some reviews mention issues with front desk staff, describing them as rude and unprofessional, which affects the overall experience. Despite this, many patients highly recommend the practice for quality medical care and supportive staff. Overall, WellSpan Family Medicine - Frederick Street is recognized for its dedicated providers and patient-focused approach, making it a trusted healthcare choice in the community.
