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We have been a customer for many years and have always had great service, routine and emergency. This year marked the second winter emergency HVAC issue over the last few years. Every person we interacted with from start to finish on the Premier team was kind, knowledgeable, and dedicated to getting us serviced as soon as possible. We lost heat two days before the biggest winter snow storm and our house was unbearably cold. We called after hours and decided to wait until the next morning to get on the schedule. Tanner came out that next day after he was on another job all day. He arrived at 4:30pm and didn’t leave until almost 9:30pm. He explained everything to us and... read full review
Furnace stopped working last night. Called Premier this morning and by 2:30pm my furnace is working again. Thank you so much for your fast response and outstanding service. Highly recommend!!! ⭐️⭐️⭐️⭐️⭐️
Absolutely outstanding experience! In mid-April we called several HVAC companies for an estimate to replace our 22-year-old HVAC system. Matt Thompson, Premier HVAC representative, responded above and beyond to help us select the perfect HVAC system for our vacation condo. He was incredibly knowledgeable, patient, and made everything easy to understand with no pressure at all. Matt gave honest recommendations to tailor the system to our needs. From the first conversation to the final decision, he was professional, responsive, and genuinely focused on making sure we got the best fit for our financial pocketbook and comfort level in the condo. He followed through on everything... read full review