Ignore the 3 star summary, completely inaccurate. The quality of service was top notch and professional. When you are getting quotes those other quotes don’t include everything the team does, including running electrical.
julie seda
Jul 2024
Our experience with Chuck and his team was fantastic throughout the entire process. Chuck is the consummate professional and we were very glad this winter to have followed his recommendations, as our house was warm and we achieved our goal of spending less in oil. Not only do our wood stoves look beautiful and enhanced our joy of winter, but the installation was also outstanding and Chuck stood by his work and ensured our flues were placed correctly and without leakage. In addition, they tackled the difficult task of cutting old bricks with the utmost precision. Bob made that cut look like a breeze while we worried how that would turn out. Comfort Hearth and Homes really stood out for us because our house is really old and Chuck really showed the kind exceptional knowledge that warrants a recommendation.
Stacey Bowen
Jul 2024
Chuck and the team was amazing start to finish on installing our wood burning fireplace insert! I tend to ask a lot of questions and everyone was extremely patient and took the time to explain thoroughly. I strongly recommend Comfort Home and Hearth and plan to use them again on our other fireplace!
Jeremy S.
Apr 2024
Fantastic experience from end to end with Comfort Home and Hearth, with the entire staff - showroom, customer service, and installation. They went above and beyond following some problems on our side (permits, contractor availability, etc.), which led to us finally getting to the installation over a year after we ordered the fireplace. Chuck and team were super patient and understanding throughout. And the fireplace and installation look and function great! What a difference in the warmth of our house, and feel of our living room. We're incredibly happy - thanks again!
Danielle Kulp
Jan 2024
Chuck of Comfort Home and Hearth has provided us excellent products and service for both our residential and commercial properties for over 25 years. Can't recommend enough!
Kristine Kauffman
Dec 2023
Had an appointment. The tech sat outside of my house for an hour. Never knocked on the door or approached the house. Then could not reschedule an appointment for over 2 weeks. If you need service go elsewhere
Akram
Nov 2023
Poor customer service... The owners are impolite and inconsiderate of others. They never answer or return calls to their cell or business phone on Saturdays or Mondays, and they don't stand by their product."
Eileen Makowka
Oct 2023
I love my wood burning insert!
Betsy Keech
Feb 2023
Horrible, Horrible customer service!!!!!! Never returns calls and no shows on the service calls- Will be going to another shop-
Mike Leddy
Ignore the 3 star summary, completely inaccurate. The quality of service was top notch and professional. When you are getting quotes those other quotes don’t include everything the team does, including running electrical.
julie seda
Our experience with Chuck and his team was fantastic throughout the entire process. Chuck is the consummate professional and we were very glad this winter to have followed his recommendations, as our house was warm and we achieved our goal of spending less in oil. Not only do our wood stoves look beautiful and enhanced our joy of winter, but the installation was also outstanding and Chuck stood by his work and ensured our flues were placed correctly and without leakage. In addition, they tackled the difficult task of cutting old bricks with the utmost precision. Bob made that cut look like a breeze while we worried how that would turn out. Comfort Hearth and Homes really stood out for us because our house is really old and Chuck really showed the kind exceptional knowledge that warrants a recommendation.
Stacey Bowen
Chuck and the team was amazing start to finish on installing our wood burning fireplace insert! I tend to ask a lot of questions and everyone was extremely patient and took the time to explain thoroughly. I strongly recommend Comfort Home and Hearth and plan to use them again on our other fireplace!
Jeremy S.
Fantastic experience from end to end with Comfort Home and Hearth, with the entire staff - showroom, customer service, and installation. They went above and beyond following some problems on our side (permits, contractor availability, etc.), which led to us finally getting to the installation over a year after we ordered the fireplace. Chuck and team were super patient and understanding throughout. And the fireplace and installation look and function great! What a difference in the warmth of our house, and feel of our living room. We're incredibly happy - thanks again!
Danielle Kulp
Chuck of Comfort Home and Hearth has provided us excellent products and service for both our residential and commercial properties for over 25 years. Can't recommend enough!
Kristine Kauffman
Had an appointment. The tech sat outside of my house for an hour. Never knocked on the door or approached the house. Then could not reschedule an appointment for over 2 weeks. If you need service go elsewhere
Akram
Poor customer service... The owners are impolite and inconsiderate of others. They never answer or return calls to their cell or business phone on Saturdays or Mondays, and they don't stand by their product."
Eileen Makowka
I love my wood burning insert!
Betsy Keech
Horrible, Horrible customer service!!!!!! Never returns calls and no shows on the service calls- Will be going to another shop-
Edward Murphy
Pleased with my recent visit