From Hvac Service Express
We are a full service company that offers quality service at an honest price. We also work for various home warranty companies and have to operate within their guidelines and procedures. We do not control this procedure, we can not speed up the process, and we have no control over what is covered in the policy you purchased. We also have no control over the delivery of parts for home warranty jobs. We do offer options in these situations. We strive to provide a 5 star service and have serviced literally thousands of satisfied customers, unfortunately we do have a handful of people that were not satisfied, most or all of these have been home warranty customers. A home warranty plan does not guarantee you priority service, our EMA plans do.
Google: 1.8/5 
BBB: No Rating
HVAC Service Express is a full-service company that offers quality service at an honest price. They work with various home warranty companies and strive to provide a 5-star service to their thousands of satisfied customers. Although they have a few unsatisfied customers, most of whom are home warranty customers, they strive to provide the best possible service in these situations. In emergency situations, HVAC Service Express can respond quickly and professionally. Technicians like John are kind and efficient, able to diagnose and repair complex issues, such as those found in 110-year-old homes. They have excellent communication with customers and work directly with home warranty companies to get the job done as fast as possible. Their office staff, like Doreen, are also very responsive and keep customers informed about their appointments. Technicians like John will even go above and beyond to ensure that customers are taken care of, working well past normal hours if needed. Overall, HVAC Service Express offers excellent service and is reliable in emergency situations.