About Jim’s Hearth Repair LLC
Jim's Hearth Repair LLC is a trusted provider of comprehensive services for various types of stoves and fireplaces. The business specializes in the repair and maintenance of pellet, gas, and wood stoves, as well as the cleaning and repair of fireplace gas log sets. They are a National Certified chimney sweep and offer sales of Comfort built stoves, providing expertise in pellet, wood, and gas stove technology. Customers have praised Jim's exceptional customer service and the professionalism of his team. One customer described the team as an excellent father and son duo who showed up with smiles and took the time to answer questions, even if they seemed silly. They explained every part of the stove, helping the customer learn how to maintain it through the cold months and after the season. The team also shared insights about the installation and chimney cleaning process, ensuring safer and easier maintenance. Customers appreciated the knowledge shared about the best pellets for their stove and tips for keeping the glass clear and clean. The customer noted that Jim’s son is very serious about his work and very professional, giving confidence that even if Jim retires, the service quality will remain high. Another customer was very pleased that they finally found someone knowledgeable and passionate about fixing their pellet stove. They emphasized that Jim is someone you can trust to repair and educate about stove maintenance. Additionally, a different customer praised Jim for quickly diagnosing and fixing their pellet stove, as well as educating them on proper upkeep. A customer with a gas fireplace affected by a power surge was also highly satisfied with Jim’s prompt, effective repair service, and the fireplace now works with a strong flame and heat. Overall, Jim’s Hearth Repair LLC is known for reliable, friendly service and expert knowledge in stove and fireplace care.
Called and Mr.Jim picked up the phone! He said happy to help and gave me a couple suggestions for repair if I couldn’t wait. That’s reason enough to wait for the man in my opinion. I’ll update after service but after owning/operating a business for 20 years and keeping a 4.9 star review for years I can tell you this gentleman is earning that 5 star rating.
Not only did a real human, Mr. Jim himself, answer the phone when I called, he listened to me explain the problem I was having. He then explained the solution to me in a real way, no used car salesman icky confusing lingo here. Real honest listening with real honest answers! He provided excellent service, very timely, thorough, expert level installation while being kind and respectful. This company will now be my first call, always! ….but with the wonderful work they did…I don’t think I’ll actually have to call them again any time soon, lol! So, call them yourself for sure! Seriously 5 stars all the way around, highly recommend!
Our pellet stoved stopped working during this cold spell. Jim ensured to fit us in as soon as possible even though his and his son's schedule was full. His son and helper did a great job! We really appreciate it!!