I ordered three bottles of Probiotic Power Face, Hand & Body Wash a product I'd used in the past with impressive results. Unfortunately, my order was damaged in transit causing two of the bottles to leak. I contacted the company and was pleasantly surprised when CEO Heather Holmes reached out to me to express her concern regarding my expreience. She remedied the situation, even taking time to discuss the philosophy of the company and its products. Heather clearly has a principled business ethic and takes great pride in her company and its culture. Her response went a long way in ensuring I will remain a long-term loyal customer.
I ordered three bottles of Probiotic Power Face, Hand & Body Wash a product I'd used in the past with impressive results. Unfortunately, my order was damaged in transit causing two of the bottles to leak. I contacted the company and was pleasantly surprised when CEO Heather Holmes reached out to me to express her concern regarding my expreience. She remedied the situation, even taking time to discuss the philosophy of the company and its products. Heather clearly has a principled business ethic and takes great pride in her company and its culture. Her response went a long way in ensuring I will remain a long-term loyal customer.