Anthony & Sylvan Pools

May 2024

DO NOT USE THIS COMPANY. Check reviews on BBB etc. They completed a new pool installation for us in 2023, for which we paid a substantial amount (well over $100k), and we have had nothing but issues since. We submitted the first warranty claim for the pump, and it took over a week to even get a response--no one ever showed up, and we had to pay out of pocket. To this date- no one has ever responded to us regarding this warranty claim. Now the pool is filled with dust and clogging the filters and the pool servicing company has stated that the plaster was inadequately done. They refuse to clean the pool until the plaster is redone. It has been over a month, and still, no one has come out to even look at the pool. When I email, I rarely get a response, and my calls go unanswered.

May 2024

I will give them a 0. I've written a review before and have gotten nothing accomplished. Before my warranty expired, my pool had a plaster problem, i reported it and then we had Covid that slowed up progress. Today we still have not rectified the problem. It took forever to get the work done then when it was done it was poor work and incorrect. We have reach out to so many people at Anthony sylvan. In the beginning so helpful but one they get your money slow progress no return calls. The are all over the place and they go through worker because they keep changing the companys that work for them. PLEASE DO NOT USE THIS COMPANY

Dec 2023

Beware of Anthony & Sylvan Pools - a company that appears professional but is anything but. Their alluring sales process and impressive 3D pool designs are merely a facade for what is an utterly disorganized and unprofessional operation. Initially, we chose them over others, expecting that a larger, more established company would ensure a smooth experience, despite their premium pricing. However, this expectation was quickly dashed. The nightmare began right after signing the contract. The only commendable part was the initial design process; everything that followed was a series of disappointments. A major issue arose from Anthony & Sylvan's lack of foresight and coordination. In a notable example, their project manager advised us to construct a retaining wall at the back of the pool before they commenced their plumbing work. The rationale given was that the wall's placement was necessary to determine the positioning of the pool equipment. However, once the wall was completed, they cited it as a reason for being unable to excavate for their plumbing, claiming potential damage to the wall. This left us in a predicament where we had to undertake and fund the additional excavation work. The situation was a clear oversight on their part, as they should have anticipated the need to excavate for plumbing prior to the completion of the wall. The compensation they offered for our extra work was woefully inadequate, covering less than 5% of the costs we incurred due to their planning error. Further compounding our frustration, their electrician quit unexpectedly, leading to further delays. We had to hire and pay for our own electrician, with promised reimbursement still pending. The project timeline was a complete disaster. What was initially scheduled for completion in October 2022 stretched out, with the shell poured in November 2022. We anticipated completion by spring 2023, only for it to drag on until August 2023. This not only disrupted our summer plans but also turned our dream project into a prolonged nightmare. Another distressing issue was the coping installation. It was a disaster from the start - unevenly laid with chipped corners and varying gaps between stones, reflecting a complete lack of attention to detail. The mortar was carelessly spread over the top of the coping, altering its intended gray tone to an unsightly beige, completely mismatching the pavers we had chosen. After weeks of arguing and seeking a resolution, we were compelled to hire another company to remove and reinstall the coping correctly. We were initially told by our project manager that we would be compensated for this additional work, but Anthony & Sylvan later reneged on this promise. Financially, the company's practices were questionable. We had paid 90% of the pool's cost by the time the concrete shell was poured. This was done in November of 2022, and the pool wasn't completed until August 2023. We are now fighting, 4 months after completion, to recover over $25,000 for services not provided and additional expenses we incurred, including the concrete deck, electrical work, and the extensive coping repairs. This is over a year since we made the 90% payment they required to continue the project. I also want to highlight that throughout the project, we faced relentless pressure from their project managers to leave a 5-star review, even when the work was nowhere near completion. This practice of soliciting premature positive reviews raises serious questions about the authenticity of their online reputation and is a deceptive tactic that misrepresents the actual customer experience. This entire process, which should have been hands-off and customer-centric, turned into a daily management nightmare, spanning nearly 2 years. We strongly advise anyone considering Anthony & Sylvan Pools to do thorough research and steer clear of this company. Their service is a far cry from what they promise, leaving us with nothing but regret.