Had tankless water heater serviced and then determined it needed to be replaced. All of my interactions with the employees were great, easy to talk to, very helpful, and considerate.
December 2025
I had a sump pump failure and mastery plumbing came out to install a new sump pump. The three options ranged from $1,800 for a replacement to $4,000 for a replacement that came with a battery backup system.
So for $4,000 they installed the sump pump with battery backup, but did a poor job for the cost. They left a wire lead in a water bottle to stop a low battery acid alarm going off, not to manufacturer instructions. I asked about it and it was still left the way that it was. Additionally I had asked if they were going to clean up the cabling and wiring, and it was also left in a bit of a mess, after asking them to clean it up.
I had an emergency plumbing issue, but could not afford the emergency cost. So they were kind enough to come out first thing the next morning. They even came earlier so that I could get to work on time! Brent was super helpful and was very kind throughout the service. He gave me three options for the work to be done, and once I chose which one I wanted to proceed with, they got right to work. He kept me updated through the process and even sent me pictures of their work when it was completed. Thank you!
Had tankless water heater serviced and then determined it needed to be replaced. All of my interactions with the employees were great, easy to talk to, very helpful, and considerate.
I had a sump pump failure and mastery plumbing came out to install a new sump pump. The three options ranged from $1,800 for a replacement to $4,000 for a replacement that came with a battery backup system.
So for $4,000 they installed the sump pump with battery backup, but did a poor job for the cost. They left a wire lead in a water bottle to stop a low battery acid alarm going off, not to manufacturer instructions. I asked about it and it was still left the way that it was. Additionally I had asked if they were going to clean up the cabling and wiring, and it was also left in a bit of a mess, after asking them to clean it up.
Edit:... read full review
I had an emergency plumbing issue, but could not afford the emergency cost. So they were kind enough to come out first thing the next morning. They even came earlier so that I could get to work on time! Brent was super helpful and was very kind throughout the service. He gave me three options for the work to be done, and once I chose which one I wanted to proceed with, they got right to work. He kept me updated through the process and even sent me pictures of their work when it was completed. Thank you!