Recently, I called your office and spoke with a representative named Margaret. I requested a callback from a manager to discuss an unresolved issue from last year, stating that I would potentially cancel my service if we could not find a resolution. While I do appreciate that a manager recently came by to treat my weeds, I never received the requested phone call to actually discuss my concerns. Because nobody reached out to me, I called the office again today and spoke with Margaret. Shockingly, she informed me that my account had been canceled—an action I never officially authorized. To make matters worse, instead of helping me, Margaret hung up on me. I attempted to call back twice immediately afterward, but my calls were intentionally ignored. It is completely unacceptable to cancel a customer's account without their explicit permission, and it is incredibly unprofessional for the staff to hang up on customers and ignore follow-up calls.
Elizabeth Williams
Jun 2026
Cameron discussed the concern I had for the section of grass that was getting weeds and said he would be careful to make sure it was included in the treatment.
Barbara Miller
Jun 2026
Cameron was very polite and did a great job.
Ron F.
Jun 2026
Service was well explained and tech was very personable
Debby D
May 2026
Lawn looking good. Weeds controlled. I was easily able to rearrange my service around lawn cutting service.
Robert Whitlock
May 2026
Cameron was great. When he arrived he asked if it was a good time, explained what he was going to do and how long it would take He was polite, articulate and efficient. Well done Cameron!
Dimitry DiRienzo
Aug 2025
Have been a loyal customer for at least 15 years. These guys are the best. Our tech Tom is really attentive and goes the extra mile to make sure the lawn looks great!
Sarah Neilson
Aug 2025
Our Tech, Tom, always goes above and beyond to spray our weeds in hard to get spots. All of his notes are clearly documented and he is very efficient! We definitely recommend!
Evgeny D
Recently, I called your office and spoke with a representative named Margaret. I requested a callback from a manager to discuss an unresolved issue from last year, stating that I would potentially cancel my service if we could not find a resolution.
While I do appreciate that a manager recently came by to treat my weeds, I never received the requested phone call to actually discuss my concerns.
Because nobody reached out to me, I called the office again today and spoke with Margaret. Shockingly, she informed me that my account had been canceled—an action I never officially authorized. To make matters worse, instead of helping me, Margaret hung up on me. I attempted to call back twice immediately afterward, but my calls were intentionally ignored.
It is completely unacceptable to cancel a customer's account without their explicit permission, and it is incredibly unprofessional for the staff to hang up on customers and ignore follow-up calls.
Elizabeth Williams
Cameron discussed the concern I had for the section of grass that was getting weeds and said he would be careful to make sure it was included in the treatment.
Barbara Miller
Cameron was very polite and did a great job.
Ron F.
Service was well explained and tech was very personable
Debby D
Lawn looking good. Weeds controlled. I was easily able to rearrange my service around lawn cutting service.
Robert Whitlock
Cameron was great. When he arrived he asked if it was a good time, explained what he was going to do and how long it would take He was polite, articulate and efficient. Well done Cameron!
Dimitry DiRienzo
Have been a loyal customer for at least 15 years. These guys are the best. Our tech Tom is really attentive and goes the extra mile to make sure the lawn looks great!
Sarah Neilson
Our Tech, Tom, always goes above and beyond to spray our weeds in hard to get spots. All of his notes are clearly documented and he is very efficient! We definitely recommend!
PRS
Jordan did nice work
MOHAMMED ANAS SIDAT
DAVE did well done job. Thank you Lawn Doctor.