Super knowledgeable about all things household plumbing repairs.
Steve Sorber
Aug 2024
Very helpful and knowledgeable people. Always willing to try to help out with a problem. Will definitely go back again
J M
Dec 2023
Been a customer for over 20 years. First time using Showroom services Spent an hour with showroom consultant asked for 3 bathroom remodel drawings with ideas for faucets etc. Employee sent me a text with a contractors name that's it..HRRIBLE CUSTOMER SERVICE COMPLETE WASTE OF TIME NEVER AGAIN FAGERS...OVERPAID SMUG EMPLOYEES with zero personalities
jason weiser
Dec 2023
Not helpful employees. Very smug. Full of attitude. I only had a 5-minute transaction but it was very unpleasant. I will never give this business my money or business again and I would recommend that nobody else does either.
Fury Gaming
Nov 2023
Lots of inventory
Jennie Edwards
Nov 2023
I had the most incredible experience at RF Fager Company recently and I simply couldn't wait to share it with everyone. After visiting multiple stores without any luck in finding the part I needed, I decided to give RF Fager Company a call. Little did I know that this call would lead to an outstanding display of customer service and a happy ending to my search.When I spoke with Matthew over the phone, he exuded confidence and assured me that he would do his best to help me find the elusive part. His positive attitude and willingness to assist convinced me to visit the store in person. Upon arrival, I was greeted by Matthew, who promptly began searching for the part online. Despite no success, his determination didn't waver.Enter Chris, another kind-hearted employee who joined the mission to locate my part. We scoured the store together, searching high and low, but unfortunately, the part remained elusive. Just when I thought hope was fading, a stroke of luck arrived in the form of Mike, a true hero. Mike happened to glance up at the shelf and, miraculously, there it was—the very last part I needed, sitting right in front of us. I can't express how grateful and overjoyed I felt in that moment.The exceptional teamwork and dedication demonstrated by Matthew, Chris, and Mike was truly commendable. Their commitment to providing excellent customer service and going above and beyond to help me find the part was evident throughout the entire experience. They didn't give up, even when faced with challenges, and their efforts resulted in a successful outcome.I regretted that the manager was not available to personally express my gratitude to them. However, through this review, I hope that RF Fager Company recognizes the outstanding service provided by Matthew, Chris, and Mike. They are a shining example of what exceptional customer service looks like, and their dedication deserves to be acknowledged.Thank you, RF Fager Company, for employing such wonderful individuals who genuinely care about helping customers. I am incredibly grateful for the positive experience I had and I will definitely be recommending your store to friends and family.To Matthew, Chris, and Mike: You are rock stars! Your commitment, perseverance, and kindness have made a lasting impression on me. Thank you for going the extra mile and making my visit to RF Fager Company a memorable one. God bless you all!
C Widdowson
Oct 2023
Friendly and helpful staff. Thank you Ben for your assistance this afternoon! I appreciate your assistance with the Moen replacement cartridge!
Renate Grim
Oct 2023
Annually, I purchase a UV light bulb for my well water cleaning equipment in our basement. The miserable young woman, who sits behind the desk in the parts department, in the back of the store, has the absolute worst attitude I have ever incountered at any business. She all but ridiculed my lack of terminology, for the light bulb, despite the fact I'm in the system, and all that was needed was looking up my name. A gentleman saved the situation before I snapped. Whomever is in charge there would be well advised to recommend etiquette lessons since customer service is not in this broads vocabulary... However, reading the other reviews, it looks like no one cares. Sincerely Renate Grim
Joshua Choate
Aug 2023
I have shopped here for a few things I have needed on random side jobs over the years when the big box stores don't have things in stock. That changes starting today. I will not shop here again.My air conditioning broke down and the recommended fix was a capacitor. I purchased one installed it for all of 30 seconds and it did not fix my AC unit. They would not take the return of the capacitor I purchased.Also, their pricing and their showroom is extremely inflated. Fixtures and natural stone products are extremely expensive here.Unless you are in an absolute pinch and need something, I highly recommend not shopping here.
James Green
Jun 2023
Don’t know who the lady is that directs your calls but she is consistently rude and should probably just go get another job somewhere else. There no need to have an attitude every time you answer the phone and if that the case then that jobs not for you.
Dale B.
Super knowledgeable about all things household plumbing repairs.
Steve Sorber
Very helpful and knowledgeable people. Always willing to try to help out with a problem. Will definitely go back again
J M
Been a customer for over 20 years. First time using Showroom services Spent an hour with showroom consultant asked for 3 bathroom remodel drawings with ideas for faucets etc. Employee sent me a text with a contractors name that's it..HRRIBLE CUSTOMER SERVICE COMPLETE WASTE OF TIME NEVER AGAIN FAGERS...OVERPAID SMUG EMPLOYEES with zero personalities
jason weiser
Not helpful employees. Very smug. Full of attitude. I only had a 5-minute transaction but it was very unpleasant. I will never give this business my money or business again and I would recommend that nobody else does either.
Fury Gaming
Lots of inventory
Jennie Edwards
I had the most incredible experience at RF Fager Company recently and I simply couldn't wait to share it with everyone. After visiting multiple stores without any luck in finding the part I needed, I decided to give RF Fager Company a call. Little did I know that this call would lead to an outstanding display of customer service and a happy ending to my search.When I spoke with Matthew over the phone, he exuded confidence and assured me that he would do his best to help me find the elusive part. His positive attitude and willingness to assist convinced me to visit the store in person. Upon arrival, I was greeted by Matthew, who promptly began searching for the part online. Despite no success, his determination didn't waver.Enter Chris, another kind-hearted employee who joined the mission to locate my part. We scoured the store together, searching high and low, but unfortunately, the part remained elusive. Just when I thought hope was fading, a stroke of luck arrived in the form of Mike, a true hero. Mike happened to glance up at the shelf and, miraculously, there it was—the very last part I needed, sitting right in front of us. I can't express how grateful and overjoyed I felt in that moment.The exceptional teamwork and dedication demonstrated by Matthew, Chris, and Mike was truly commendable. Their commitment to providing excellent customer service and going above and beyond to help me find the part was evident throughout the entire experience. They didn't give up, even when faced with challenges, and their efforts resulted in a successful outcome.I regretted that the manager was not available to personally express my gratitude to them. However, through this review, I hope that RF Fager Company recognizes the outstanding service provided by Matthew, Chris, and Mike. They are a shining example of what exceptional customer service looks like, and their dedication deserves to be acknowledged.Thank you, RF Fager Company, for employing such wonderful individuals who genuinely care about helping customers. I am incredibly grateful for the positive experience I had and I will definitely be recommending your store to friends and family.To Matthew, Chris, and Mike: You are rock stars! Your commitment, perseverance, and kindness have made a lasting impression on me. Thank you for going the extra mile and making my visit to RF Fager Company a memorable one. God bless you all!
C Widdowson
Friendly and helpful staff. Thank you Ben for your assistance this afternoon! I appreciate your assistance with the Moen replacement cartridge!
Renate Grim
Annually, I purchase a UV light bulb for my well water cleaning equipment in our basement. The miserable young woman, who sits behind the desk in the parts department, in the back of the store, has the absolute worst attitude I have ever incountered at any business. She all but ridiculed my lack of terminology, for the light bulb, despite the fact I'm in the system, and all that was needed was looking up my name. A gentleman saved the situation before I snapped. Whomever is in charge there would be well advised to recommend etiquette lessons since customer service is not in this broads vocabulary... However, reading the other reviews, it looks like no one cares. Sincerely Renate Grim
Joshua Choate
I have shopped here for a few things I have needed on random side jobs over the years when the big box stores don't have things in stock. That changes starting today. I will not shop here again.My air conditioning broke down and the recommended fix was a capacitor. I purchased one installed it for all of 30 seconds and it did not fix my AC unit. They would not take the return of the capacitor I purchased.Also, their pricing and their showroom is extremely inflated. Fixtures and natural stone products are extremely expensive here.Unless you are in an absolute pinch and need something, I highly recommend not shopping here.
James Green
Don’t know who the lady is that directs your calls but she is consistently rude and should probably just go get another job somewhere else. There no need to have an attitude every time you answer the phone and if that the case then that jobs not for you.