We have entrusted our vision care needs to Dr. Stegura and Dr. Brent for over two decades. My wife and I have had multiple surgeries and everything has gone incredibly well. The prep staff at the Hartzdale location do their jobs very well. My only gripe - and it needs attention - is poor communications by administrative staff. Things happen - emergencies that take priority - that disrupt the flow of scheduled appointments, BUT, the staff needs to inform and communicate to waiting patients there will be delays and offer rescheduling. A waiting post-op patient should not sit in the waiting room for 70 minutes after checking in and 55 minutes after the scheduled appointment... read full review
August 2023
I'm so over the lack of communication and professionalism at this practice. They USED to be great, but after several terrible phone calls and a complete disregard for my 15 year olds education with new contacts, I'm done.
July 2023
In reading through the reviews, I have to say my experience was quite positive. My last year's experience with my previous eye group became intolerable (I had to leave after waiting over an hour and to date, no one has called me back to reschedule). At Premier, I had Dr J.E.B. and found him to be patient and sincere when addressing my eye care. One thing I found interesting is the steps of the process (checking in, determining current vision measures, seeing the optometrist, etc) are all done separately. In this way, things move along, but I can see when one area could be backed up. However, I have not yet experienced this to occur. I have found the staff to be professionals... read full review
We have entrusted our vision care needs to Dr. Stegura and Dr. Brent for over two decades. My wife and I have had multiple surgeries and everything has gone incredibly well. The prep staff at the Hartzdale location do their jobs very well. My only gripe - and it needs attention - is poor communications by administrative staff. Things happen - emergencies that take priority - that disrupt the flow of scheduled appointments, BUT, the staff needs to inform and communicate to waiting patients there will be delays and offer rescheduling. A waiting post-op patient should not sit in the waiting room for 70 minutes after checking in and 55 minutes after the scheduled appointment... read full review
I'm so over the lack of communication and professionalism at this practice. They USED to be great, but after several terrible phone calls and a complete disregard for my 15 year olds education with new contacts, I'm done.
In reading through the reviews, I have to say my experience was quite positive. My last year's experience with my previous eye group became intolerable (I had to leave after waiting over an hour and to date, no one has called me back to reschedule). At Premier, I had Dr J.E.B. and found him to be patient and sincere when addressing my eye care. One thing I found interesting is the steps of the process (checking in, determining current vision measures, seeing the optometrist, etc) are all done separately. In this way, things move along, but I can see when one area could be backed up. However, I have not yet experienced this to occur. I have found the staff to be professionals... read full review